Deputy Store Manager

Position: DEPUTY STORE MANAGER
Position
For one of our boutiques in Amsterdam, we are currently looking for a Deputy Store Manager (f/m/d), full time.

Mission
The Deputy Store Manager plays a crucial role in assisting the Store Manager in shaping business strategy, vision, and goals to meet commercial targets and enhance the brand’s reputation and image. This role involves leading the team daily, driving sales and profitability, client satisfaction and relation, maintaining an organized store including operations, fostering team cohesion, and promoting the brand's culture and values.

Verantwortungsbereiche
Management

Lead by example in both operations and client interactions.

Stay active on the sales floor, providing real-time coaching and feedback to improve the Bvlgari selling experience, ensuring client centricity, an omnichannel approach, memorable experiences, and strong business performance.

Act as people manager by proactively planning one-to-one meetings to offer feedback, developing action plans, and setting personal targets, to support the performance management.

Overcomes team complaints, objections and requests (products) in a confident and positive way.

Client Engagement

Ensure a client-centric culture among sales teams.

Establish and develop relationship with existing clients and engage new customers.

Partner with the Store Manager to elevate the client portfolio by boosting team performance on CRM and clienteling KPIs and driving clienteling initiatives.

Deliver excellence in client interactions and come up with innovative solutions to enhance the client experience.

Sales Development

Monitor retail dashboards and ensure regular follow-up of sales and retail KPIs at both individual and store levels.

Implement action plans through morning briefs, coaching, reward programs, and other initiatives.

Produce reports on store performance, including insights on qualitative elements.

Drive own sales target and engage in proactive sales activities.

Acquire and maintain market and competitive knowledge.

Operations

Guarantee the correct application of company norms and procedures, including people and product safety.

Supervise day-to-day store processes and maintain the high standard of procedures.

Organize and implement store rotations, shifts and holidays.

Lead and organize inventories and maintain perfect retail standards.

Profil
Qualifications / Professional Capabilities

Several years of experience in a sales role involving team management and coordination

Managerial and coaching experience

Selling skills and store procedures knowledge

Very strong commercial background and focus

Fluent in German and English

CRM techniques and tools (Beanstore, SAP, etc.) combined with analytical skills

Personal Competencies

Leadership & Entrepreneurial spirit

Deliver excellence

Planning & Organization & Innovation

Conversation Capability / Negotiating Skills

Zusätzliche Informationen
Why BVLGARI Keeps You Smiling

Additional pension plan

Corporate Benefits including voucher codes.

Health insurance coverage with ONVZ.

Coverage for One Fit sports club membership.

Performance-related remuneration system.

Employee discounts and access to staff online boutiques.

Exciting tasks within a globally renowned luxury brand.

Training and development opportunities within LVMH.

Central location with excellent transportation connections.

We eagerly await your application, highlighting your ability to cultivate and maintain relationships with high jewelry clientele. Join us at BVLGARI, where elegance knows no bounds.

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