Senior Director Retail Operations

About Us  We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.

That’s the Power of Us, that’s the Power of PVH+. One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.
Senior Director Retail Operations – EMEA  The Team  The Retail Operations team is the central operational backbone of PVH EMEA’s store network, enabling strong commercial performance and consistent execution across Tommy Hilfiger and Calvin Klein Full Price and Outlet stores.
Operating as a multi-brand, EMEA-wide function, the team partners closely with local Retail Operations, Commercial, and Brand organizations to translate strategy into scalable store operations, best practices, and measurable retail excellence.
The team plays a critical role in driving operational consistency, store productivity, and execution quality, while continuously evolving store operations through new capabilities, tools, and ways of working.
The Position  As Senior Director Retail Operations, reporting to the SVP Commercial Operations, you will lead the EMEA Retail Operations function across both Tommy Hilfiger and Calvin Klein. You will be responsible for defining, implementing, and continuously improving how our stores operate; ensuring operational excellence, strong execution, adoption, and sustained commercial performance across markets.
You Will Oversee Three Core Areas   Store Operations & Support
Retail Implementation
Retail Excellence

Key Responsibilities  Retail Operations Leadership & Strategy   Define and lead the EMEA Retail Operations strategy across Store Operations, Retail Implementation, and Retail Excellence, aligned with brand and commercial priorities.
Act as the central point of accountability for retail operational standards, frameworks, and ways of working across EMEA.
Store Operations & Support   Ensure consistent, efficient, and scalable store operations across Full Price and Outlet stores.
Partner closely with local Retail Operations teams to optimize core store processes, improve productivity, drive unification and adoption, and resolve structural operational challenges.
Retail Implementation   Oversee the successful implementation of new processes, tools, and capabilities across EMEA markets.
Ensure initiatives are delivered with high execution quality, strong change management, and clear adoption at store level.
Retail Excellence & Performance   Drive retail excellence frameworks that improve conversion, productivity, service quality, consumer experience, and overall store performance.
Translate best practices into actionable standards that can be scaled across markets and brands.
Transformation & Adoption   Lead retail transformation initiatives in close collaboration with hubs, local teams, and brand organizations.
Drive adoption through influence, clarity, and engagement; ensuring new ways of working are truly embedded, not just rolled out.
Cross-Functional & Brand Collaboration   Work closely with Tommy Hilfiger and Calvin Klein brand teams to ensure operational models support brand expression and commercial objectives.
Partner with Commercial, Digital, Analytics, Program Management, and other central functions to ensure end-to-end alignment.
Leadership & Governance   Lead and develop a high-performing EMEA Retail Operations leadership team.
Engage local teams through retail excellence and work with them to support them in the best possible way.
Provide clear governance, communication, and decision-making frameworks to support markets effectively.
Measures of Success   Improved commercial performance across Full Price and Outlet…