Field Connectivity Engineer - Medical Devices

If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high‑quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray‑Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences (such as Sunglass Hut, Lens Crafters, Salmoiraghi & Viganò and the Grand Vision network), and leading e‑commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
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Your #Future In Sight  with Essilor Luxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Your role  As a Field Service Engineer for the Netherlands, you are responsible for the installation, analysis, calibration and repair of high‑end optical and precision mechanical instruments. The focus of this role is on network and application management.
You work with complex electronic and software systems where the highest level of accuracy is required. You act as a subject‑matter sparring partner for customers and colleagues and actively contribute to knowledge sharing, innovation and process improvement.
You will be visiting our optician customers; fluency in Dutch is required for this role.
Main responsibilities   Analyzing and resolving interface and integration issues between multiple instruments and systems
Performing complex diagnostics, repairs and calibrations on precision mechanical, electronic and software‑based instruments
Supporting A‑ and B1‑level customers at top‑market level with a proactive and solution‑oriented approach
Explaining technical causes, backgrounds and solutions to customers and colleagues to promote knowledge sharing
Acting as a link between colleagues, departments and suppliers, with a focus on knowledge retention and continuous development
Developing training materials and delivering training sessions for internal and external customers
Assessing assignments from the commercial department for technical feasibility and advising on optimal solutions
Supporting projects from the preparatory phase through to delivery, including store refurbishments and instrument installations
Developing and adapting software for integration, maintenance and innovation purposes
Handling helpdesk activities: analyzing, logging and resolving incidents remotely and scheduling service visits
Main requirements   HBO level of working and thinking, preferably in electronics, IT or a comparable technical field

Experience with electronic and software‑based systems and resolving integration challenges
Knowledge of or experience with .NET and/or Microsoft SQL is a strong plus
Strong analytical skills with the ability to approach complex problems holistically
Strong communication skills and the ability to clearly explain complex topics
Customer‑oriented, experienced in working with demanding high‑level customers and handling confidential information
Experience in training, education or knowledge transfer is a plus
Ability to work in a project‑based manner and effectively support internal and external customers, with communication as a key focus
Willingness to travel and flexible availability within the service area
What's in it for you   Working for a global market leader with iconic brands
Learning and development opportunities
Competitive salary and benefits package
High level of autonomy and technical responsibility
Opportunities to grow within an international organization
Recruiting process  Our recruitment process may vary; if you are selected, you will be contacted by our recruiters to guide you through the specific steps for your application.
Our Diversity, Equity and Inclusion commitment  We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation or any other characteristic that makes us unique.

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