Technical Administration Support | Japanese

What would you do?

This role supports the Technical Support department by coordinating change orders, managing spare parts and tools, and handling administrative and logistical tasks. The goal is to ensure clear communication with dealers/distributors, accurate documentation, and smooth daily operations.

Key responsibilities:

Monitor official change order announcements on a daily basis
Identify affected machines or ink lots and check inventory and locations
Align procedures, timelines, and priorities with internal technical teams
Clarify unclear instructions, parts availability, and delivery timelines
Register and maintain all data in the internal FCO database
Prepare and send official communications to dealers/distributors
Coordinate shipments of parts or ink with purchasing and logistics
Follow up on progress, questions, and complaints to meet deadlines
Process compensation invoices and submit claims
Update records and prepare monthly reports
Arrange shipment of damaged parts for repair or analysis
Coordinate technical shipments to dealers or partner locations
Maintain and update dealer/distributor contact information

Spare parts & tools:
Process spare part requests from technical staff
Monitor stock levels weekly and keep records up to date
Ensure correct invoicing for used parts
Manage return of unused parts and send reminders when needed
Control inventory of technical tools and jigs
Arrange purchases of tools when required
Create and manage loan agreements, including return deadlines
Track returns and follow up on overdue items
Prepare monthly inventory and cost reports for management
The job description may change depending on future company strategy (flexibility is required to perform additional tasks depending on the situation)
Requirements Who are you?
Good level of Japanese (spoken and written) and English must be on a fluent level (C1 level)
Good communication skills with internal teams and Dealer/Distributor.
Good Microsoft Office skills (Excel, Word, Outlook, Teams etc.) for diverse organizational Tasks.
Min. 2-4 years of experience in a similar field.
Good attention to detail to ensure accuracy in data, invoices and schedules.
Detail oriented and flexible

Experience with ERP/CRM systems
Good knowledge of Microsoft Office and Excel
Affinity with technical products is a plus
Customer-focused, proactive, and solution-oriented
Well-organized, accurate, and able to work under pressure
Flexible, reliable, and discreet with confidential information
Comfortable working in an international environment
You have a valid working permit and residence permit for the Netherlands.
Our client does not offer sponsorship
You must live in Amsterdam region

Benefits   This is a long term position - full time (40 hours per week)
100% onsite - hybrid is NOT POSSIBLE
The salary is between EUR 2800 - EUR 3300 - based on work experience and education
Travel cost will be reimbursed
Pension
The first contract will be with Undutchables - thereafter it will be extended, depending on the performance

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our  privacy commitment  and  terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

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