ServiceNow FSM Consultant

As a Service Now FSM Consultant, you will:

• Translate business requirements related to field service operations—including work orders, dispatching, scheduling, asset management, and mobile workforce needs—into Service Now FSM functional designs and configurations
• Lead and facilitate workshops, process mapping sessions, and solution walkthroughs with business stakeholders
• Act as a trusted advisor on Service Now FSM capabilities, best practices, and industry-standard field service processes
• Configure and support Service Now FSM modules, including Work Orders and Tasks, Dispatch Console, Scheduling and Assignment, Mobile Agent / Field Service Mobile App, and Asset & Inventory Management
• Collaborate with technical consultants and developers to support integrations and custom development requirements
• Define and configure workflows, business rules, UI policies, form layouts, SLAs, notifications, and dashboards
• Develop and maintain functional documentation, including solution designs, configuration workbooks, and user guides

• 8–10 years of overall experience, with strong hands‑on expertise in Service Now Field Service Management
• Deep knowledge of Service Now FSM modules and end‑to‑end field service processes
• Strong understanding of FSM data models, workflows, dispatching, and scheduling concepts
• Proven experience configuring SLAs, notifications, reporting dashboards, and mobile workforce solutions
• Experience working across Service Now ITSM and FSM platforms
• Excellent stakeholder engagement, communication, and documentation skills

• Translate complex business needs into practical, scalable Service Now FSM solutions
• Lead functional discussions and guide stakeholders through solution design decisions
• Work effectively with cross‑functional teams, including developers and integration specialists
• Ensure solutions align with best practices and platform standards
• Deliver high‑quality functional documentation and support user adoption

• Opportunity to work on enterprise‑level Service Now FSM implementations
• Exposure to end‑to‑end field service transformation initiatives
• A collaborative environment that values domain expertise and functional leadership
• Hands‑on involvement across design, configuration, and delivery phases
• A role focused on driving business value through Service Now FSM solutions

Want to discuss this opportunity in more detail? Feel free to reach out: