Customer Success Manager

Overview

At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024.
Axians. The best of ICT with a human touch.

Why Join Axians European Institutions' Team?

• Multicultural Environment
  🌍:
  You will work alongside professionals from all over the world, fostering a diverse and enriching workplace.
• Diverse Projects
  📝:
  Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
• Skill Development
  🚀:
  Work in a knowledge-driven environment where you'll continually develop both technical and professional skills through exposure to complex projects.
• Long-term Opportunities
  🏆:
  Our partnerships with European Institutions offer stable, long-term roles where you can make a real difference on a European scale.
• Contributing to European Initiatives
  🏛️:
  Make a meaningful impact on regional and global challenges.

We are looking for a Customer Success Manager to join our team in Amsterdam.

• Develop detailed account plans for customers;
• Collect user feedback, review successful programs, and analyze customer data to identify best practices;
• Maintain proactive communication with customers to provide optimal support and guide them toward achieving their goals;
• Analyze data from feedback reports and surveys to enhance the overall user experience;
• Organize work sessions that contribute to customer success;
• Monitor, manage, and resolve issues within your customer portfolio;
• Conduct surveys on issue resolution, including timing and user satisfaction with the handling of their requests;
• Drive New Business growth through active customer advocacy and promotion;
• Troubleshoot issues related to IT products or services: clarify user complaints, identify root causes, and determine the right approach;
• Select and implement the best solutions in collaboration with IT teams, ensure follow up, and confirm full resolution.

• Required Skills
• Bachelor’s degree in a technical or economic field.
• Minimum of 4 years of relevant work experience.
• ITIL V4 Foundation certification.
• EU citizenship or valid permit to work in the Netherlands.

• Excellent communication and team coordination abilities.
• Strong analytical and problem solving skills.
• Well organized, resilient under pressure, and deadline oriented.
• Ability to communicate technical information clearly to non technical audiences.

Ready to embark on an exciting journey with us? Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to rec with the subject ASAC.DV