Technical Support Engineer - Level 3

Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive.

With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses.

Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.7M users across 4,000+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in eight offices worldwide, Bynder offers a dynamic environment where you can make a real impact.

Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team.

Bynder’s Technical Support & Services team provides advanced, customer-specific technical services in addition to the product development team. We operate as a 2nd line engineering support team that delivers custom — and data-driven solutions at the request of our clients and internal stakeholders.

We sit at the intersection of Technical Support, Onboarding, and Product Development. Our role is to act as technical subject matter experts, translating complex platform architecture into business value for our clients. We are looking for an engineer who is as comfortable writing Python scripts, coaching a colleague through a difficult technical triage, as keeping the customer up to date on the progress.

As a technical subject matter expert on the Technical Support & Services team, you’ll work on high-impact, client-specific technical requests that go beyond traditional support. Your responsibilities will include:

• Handling and resolving technical service requests from clients and internal teams via our Jira / Zendesk ticketing system.
• Balancing day-to-day ticket work with longer-term service projects.
• Designing, building and maintaining reusable solutions like scripts, data workflows, and repeatable processes to solve recurring technical challenges.
• Working with data migrations involving AWS S3 buckets and SFTP setups.
• Extracting and transforming data from Bynder databases (MySQL/Postgre
  
  SQL) to deliver analytics and reports.
• Applying metadata tagging and supporting digital asset import/export workflows.
• Communicating clearly with both technical and non-technical audiences, making complex concepts accessible and actionable.
• Proactively identifying opportunities to automate and streamline manual work.
• Supporting knowledge sharing during weekly standups and Confluence documentation to help the team scale its impact.
• Advanced Troubleshooting & Resolution:
  Act as the escalation point for high-priority, Level 3 Support, complex customer issues. You’ll dive deep into logs, databases, and code to identify root causes that others might miss.
• Team Coaching & Mentorship:
  Level up the wider Support team by conducting technical workshops, reviewing their troubleshooting logic, and creating "how-to" documentation for complex data workflows.
• Strategic Ticket Management:
  Resolve high-impact technical service requests via Jira and Zendesk, balancing urgent customer fixes with long-term infrastructure improvements.

• Experience:
  
  Minimum of 3–5 years of experience in Data Engineering, Support Engineering, or a highly technical Support role.
• Advanced proficiency in SQL (MySQL, Postgre
  
  SQL), you can write efficient queries, optimize performance, and structure data cleanly.
• Strong Python skills, including data-focused libraries (e.g., pandas, Num Py).
• Experience with orchestration tools such as Airflow, or similar, including writing DAGs, managing schedules, and handling task dependencies.
• Proficient in bash scripting and automation, including cron jobs and shell pipelines.
• Hands‑…