Operations Specialist

About Plaud Inc.

Plaud is building the world's most trusted AI work companion for professionals to elevate productivity and performance through note-taking solutions, loved by over 1,000,000 users worldwide since 2023. With a mission to amplify human intelligence, Plaud is building the next-generation intelligence infrastructure and interfaces to capture, extract, and utilize what you say, hear, see, and think.

Plaud Inc. is a Delaware-incorporated, San Francisco-based company pushing the boundary of human–AI intelligence through a hardware–software combination. With ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance, Plaud is committed to the highest standards of data security and privacy protection.

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Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think.

• Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years.

• Define the next-gen paradigm for human-AI interaction.

• Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion.

• Work with passionate teammates who value innovation, collaboration, and customer success.

• Grow your career in a culture that champions continuous learning and fast career development.

• Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.

• Build and maintain FAQs and knowledge bases to enable high-efficient self-service experience for global users.

• Optimize industry-leading SOP for Customer Satisfaction Center and Support Training teams.

• Provide and iterate knowledge base as the backbone for AI Customer Service system, powering intelligent Q&A and semantic search.

• Leverage AI and data analytics to establish content lifecycle governance standards to ensure efficient updates, clear structure, and traceability.

• Strong logical thinking and the ability to structure complex information into clear, coherent knowledge outputs.

• Professional writing skills with a solid foundation in content clarity and accuracy.

• Out-of-the-box thinking to build FAQ and SOP that delivers State-of-the-Art customer satisfactions.

• Native English writting skills for content creation and Chinese verbal communication proficiencies for work-environment collaboration.

• Experience driving cross-functional and cross-team projects.

• Bachelor’s degree or above from a recognized university;

• 5+ years of experience in knowledge management, knowledge base architecture, or content operations.