Customer Experience AI Intern

Location: Amsterdam – we work from the office on Monday and Thursday; the rest of the week is flexible.

Hours: 24-32hours per week

Startdate & duration: +/- 6 months

Are you ready to make a positive impact at a purpose‑driven, international scale‑up? At Talk
360, we’re on a mission to connect African migrants around the world with their family and friends, and we’re looking for a hands‑on, proactive Social Media & Content Intern to help us grow and engage our community.

That’s where you come in.

Our Operations & Customer Experience team is searching for an intern who loves building smart automations. You’ll create internal tools and workflows that improve user experience and efficiency across Talk
360. This role is highly practical; expect to dive into no‑code platforms and data to improve customer experience and eliminate manual work. Being pro‑active and bringing in idea and best practices is also a must for this role.

• Develop AI‑driven support workflows
  : design and test AI‑powered chatbots and summarisation tools that resolve or triage support tickets, drawing inspiration from generative‑AI projects.
• Improve AI‑driven customer journeys
  : such as refunds, receipts, payment issues, and calling troubleshooting.
• Automate ticket routing
  : build automations to route queries to the right team based on intent and sentiment.
• Maintain and improve knowledge bases
  : use AI tools to generate and update support articles, ensuring consistent tone and localisation.
• Analyse support data
  : extract insights from ticket logs to identify common pain points and recommend automation improvements.
• Partner with product & Ops teams
  : gather feedback on AI features, document outcomes and refine models accordingly.
• Assist with user training
  : create short guides and videos to help agents use new AI tools effectively.
• Create training sessions
  : educate internal teams on using AI tools and build training sessions for teams.

• Work with support team on AI / chatbot workflows, improve knowledge base for AI and customer readability, QA conversations and improve Customer experience.
• Customer journey mapping and to improve error messaging.
• Review currently app/play store review reply process, and product stack. Do we have the right tools for the job and how can we automate more of the process.
• Research AI products, guideline and best practises for the whole company. Help implement training, best practices and learnings.

• Pursuing a Bachelor’s or Master’s degree.
• Customer‑centric mindset and attention to detail.
• Understanding of AI and prompt design.
• Strong communication skills in English; ability to explain technical concepts to non‑technical colleagues.
• A pro‑active and get it done mentality.

• Experience with customer support platforms (Zendesk, Intercom, Freshdesk) or CRM systems.
• Exposure to low‑code automation tools (Zapier, n8n).
• Knowledge of analytics/BI tools (Tableau, Looker) for reporting.
• Basic programming skills (Python) and familiarity with REST APIs and JSON.

• A hands‑on role in an international start‑up with a big mission
• Feedback and mentorship from our team
• Freedom to experiment and bring your own ideas to the table
• A fun, diverse, and supportive team based in Amsterdam
• Internship allowance & flexibility (Only Monday and Thursday are office days)
• The chance to be part of an international team with an impactful mission