ServiceNow Senior Consultant – CSM; SOM​/CPQ

Service Now Senior Consultant – CSM (with SOM / CPQ)

Location:

Fully remote within UK or Europe

Engagement Type:
Contract / Part-Time

Commitment: ~1.5 days per week

Duration: 9 months

Our client, a global tech leader, is hiring an experienced Service Now Senior Consultant to join the team on a 9‑month part‑time contract. Utilizing your strong Customer Service Management (CSM) expertise and proven Sales and Order Management (SOM) experience, the successful candidate will support a CPQ implementation on the Service Now platform, including translating business requirements into robust Service Now configurations, providing technical guidance and ensuring best‑practice delivery across the CPQ and order lifecycle.

• Lead and support the CPQ implementation within the Service Now platform, primarily through configuration rather than custom development.
• Provide technical and functional guidance across CSM and SOM modules.
• Translate business and process requirements into scalable Service Now configurations.
• Design and configure Product and service models, Pricing and quoting logic, and Order capture and fulfillment flows.
• Advise stakeholders on Service Now best practices, platform capabilities and limitations.
• Collaborate with business stakeholders, product owners, and technical teams across Europe.
• Support solution design decisions and ensure alignment with enterprise architecture.
• Contribute to documentation, knowledge transfer and solution handover.

• Senior-level experience as a Service Now Consultant.
• Service Now certifications (CSM, SOM, or CSA/CIS) is a plus.
• Strong hands‑on experience with Customer Service Management (CSM).
• Proven experience with Sales and Order Management (SOM).
• Solid understanding and implementation experience of CPQ (Configure, Price, Quote) within Service Now.
• Strong Service Now configuration skills (workflows, flows, data models, business rules, UI policies, etc.).
• Ability to translate business requirements into technical solutions.
• Experience working in distributed / remote teams.
• Strong communication and stakeholder management skills.
• Experience in telecom, utilities or complex service‑provider environments is a bonus.

Interested? Apply via the Apply Now link below or please contact Nicola at  to discuss further.