IT Trader Support Analyst

Belmont Lavan Ltd is looking for an IT Trader Support Analyst for a 12-month contract to provide essential support to our trading operations. In this role, you will be responsible for resolving technical issues, assisting traders with IT-related inquiries, and ensuring the stability and efficiency of our trading systems. Your main responsibilities will include:

• Providing first and second-line support for trading systems, helping traders diagnose and resolve technical issues quickly.
• Monitoring system performance and proactively identifying potential issues that could impact trading operations.
• Collaborating with IT teams to implement upgrades, patches, and enhancements to trading platforms.
• Documenting incidents, resolutions, and system changes in accordance with standard operating procedures.
• Assisting in the training of traders on new systems and tools, ensuring they are equipped to maximize their use.
• Participating in post-incident reviews to identify trends and implement preventive measures.
• Staying updated on industry best practices and trading technologies to provide innovative solutions to our trading teams.

The ideal candidate will possess a blend of technical skills and a strong understanding of trading operations. You should be proactive, detail-oriented, and comfortable working in a fast-paced environment.

To be eligible for the IT Trader Support Analyst position at Belmont Lavan Ltd, candidates should meet the following requirements:

• Bachelor's degree in Information Technology, Computer Science, Finance, or a related field.
• Proven experience in IT support, preferably within a trading or financial services environment.
• Strong understanding of trading systems, platforms, and operational workflows.
• Excellent troubleshooting and problem-solving skills.
• Proficient in relevant programming/scripting languages (e.g., SQL, Python) is a plus.
• Solid communication skills to effectively interact with traders and technical teams.
• Ability to work under pressure and manage multiple tasks efficiently.
• Experience with ITIL best practices is an advantage.