Hrdd System And Website Administrator

HRDD SYSTEM AND WEBSITE ADMINISTRATOR VACANCY (32-36/WEEK)

• Uur per week:
  32-36/week

FOR THE HRDD SYSTEM DEVELOPMENT AND INNOVATION TEAM AT FAIR WEAR

Fair Wear – Where human rights and business meet.

Fair Wear is a multi-stakeholder initiative that advances workers’ rights across global supply chains by enabling human rights and environmental due diligence to become part of everyday business practice.

We bring 25+ years of experience in the garment, textile and footwear industry. Together with local teams in key producing countries, strategic partnerships, and over 100 member brands, we co-create worker-centred approaches that make responsible business practical and impactful.

This is how we drive supply chains that work for business and for people.

Fair Wear works with around 45 highly diverse staff based in The Netherlands and Germany, as well as expert teams in eleven production countries. For more about our work, see here.

Fair Wear’s HRDD system development and innovation team focuses on developing innovative and impactful ways to improve labour conditions for garment workers. The team is mainly responsible for connecting Fair Wear’s different methodologies and tools through a digital platform, the HRDD system, innovating, developing and maintaining the HRDD system, coordinating the collection of evidence and knowledge to measure impact, improve processes and contribute to tracking whether Fair Wear is achieving its objectives.

The HRDD system and website administrator within the HRDD system development and innovation team will play a key role in supporting HRDD system users and users of our CMS. Our new colleague will work from our Amsterdam office on website and platform administration, including platform maintenance, configuration and customisation, user and data management, process automation and training and support.

In addition to contributing to the team’s overall strategy, the administrator would divide their time between the following activities and responsibilities:

• User management: creating/deactivating, managing profiles and permission sets to control data access;
• Customization and configuration of fields, pagelayouts, objects. Both for Salesforce users and experience cloud users (experience cloud builder);
• Automation using flows and to a limited extend, apex;
• Reporting and analytics in Salesforce. Potentially also outside Salesforce using tools like Tableau or Metabase;
• Maintenance and configuration of API’s in Salesforce;
• Training and support materials; co-creation of user guidelines, onboarding training materials, providing input for learning modules;
• Organize trainings for internal and external (member brands) users of our different platforms;
• 2 nd line technical support for our internal helpdesk;
• Technical user documentation (create and maintain the admin guide).

• Technical maintenance and administration of the front-end (Vue or React) and backend (Prismic or Storyblok);
• User support; act as helpdesk of CMS users, including troubleshooting. Ensure that our website is up to date and secure, and performs reliably;
• Support the communications team with content publishing workflows, page setup and quality assurance prior to release when needed
• Create and maintain documentation related to website administration;
• Collaborate with our communications team on website projects and ongoing improvements;
• Ensuring Fair Wear content and webpages are set up and optimised for SEO, accessibility and analytics tracking, and monitoring performance using agreed KPIs; providing insights to the communications team;
• Coordinating with external developers when needed for enhancements, fixes, or upgrades.

We are looking for someone with the following qualifications and skills:

• Salesforce knowledge and 3-5 years hands‑on administration experience with Salesforce and Experience cloud;
• Development logic (optional but helpful): understanding basic developer concepts for better solutions (Apex, soql);
• Problem solving:
  Diagnosing issues and creating solutions on the platform;
• Service oriented, proactive support to internal and external users;
• 2+ years of Web Administration…