Technology Product Manager - Reliability & Observability, FinTech

About us: At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample.

Through our products, partners and people, we can empower everyone to experience the world.

Fin Tech business unit – with teams in Amsterdam, Bangalore, London and Shanghai – develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.

Fin Tech unit is scaling fast. Across multiple internal payments verticals (e.g. Customer Experience, Partner Experience etc.), we already have quite a few services, holding multiple flows and are probably going to double the functionality with upcoming projects.

Dealing with money comes with a big responsibility! As Fin Tech, we believe that the only way to scale to achieve a North star Fin Tech vision is to invest in the quality and reliability of our services. There are a lot of uncovered opportunities in the existing setup, and we are looking for a person passionate to turn them into reality for the benefit of our business.

As a Tech Product Manager, you’ll work together with product and engineering teams to understand their business flows and current challenges in reliability and observability. Using your experience and knowledge, you will enable product teams to improve reliability and observability of their services.

You will drive the product vision, direct strategic initiatives and the creation of product roadmaps in collaboration with your product teams and your main stakeholders.

• Define the product vision and roadmap for Fin Tech business unit’s reliability and observability products;
• Perform external market analysis (e.g., commercial and open source) to evaluate emerging trends, technologies, and practices to make buy vs build decisions;
• Drive the delivery of the product roadmap together with the SRE and engineering teams;
• Define OKRs, manage expectations, identify risks and drive mitigations;
• Work closely with SREs, product & engineering teams, (Senior) Engineering Managers and directors to gather new requirements, establish SLOs and error budgets, and timelines;
• Assist in incident retrospectives and remediations. Analyze incident trend data to identify and formulate resilience features to prevent and eliminate root causes and fragile technology components

• Experience with microservices, cloud platforms (AWS is a bonus), and complex systems in production, at scale;
• 3+ years of (technical) Product Management experience in an Engineering or Technology Strategy role with multiple cross functional teams;
• Understanding of the tools our internal customers use for application development, CI/CD processes and systems in order to improve the reliability and observability of our services;
• Experience analyzing global scale distributed systems and critical production service environments;
• Willingness to learn new technologies and apply existing and new technical knowledge constantly

’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well  benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and  wallet credit
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
• Working in a fast-paced and performance driven culture;
• Opportunity to utilize technical expertise, leadership capabilities and…