IT Support Analyst

As a IT Support Analyst, you will:

• Install, configure, and support desktop systems, laptops, operating systems, and peripherals.
• Diagnose and resolve hardware, software, networking, and connectivity issues across Windows environments.
• Support LAN/WAN infrastructure, IP phones, printers, and Audio-Visual equipment.
• Perform IMAC (Install, Move, Add, Change) activities for desktops, network printers, and related drivers.
• Manage SCCM-based system deployments, updates, and troubleshooting.
• Handle desk phone installation, configuration, and user guidance when required.
• Install and de-install AV equipment and cabling for conference rooms and meeting areas.
• Issue loaner devices (PCs and peripherals) and maintain asset inventory and stock control.

• 6–8 years of hands‑on experience in Desktop Support / End User Computing (EUC) roles.
• Strong experience with Windows operating systems, desktop hardware, and peripherals.
• Working knowledge of LAN/WAN networking, connectivity troubleshooting, and IP Phones.
• Practical experience using SCCM (_SCCM) for device management and support.
• Strong organizational, analytical, and troubleshooting capabilities.
• Ability to manage multiple support tasks effectively in a structured environment.

• Identify, analyze, and resolve technical issues efficiently and independently.
• Troubleshoot complex hardware, software, networking, and audio‑visual issues.
• Follow established support processes while maintaining high service quality.
• Document issues, resolutions, and technical procedures clearly.
• Adapt quickly to changing IT environments and technology upgrades.

• A structured technical environment with defined EUC and desktop support processes.
• Exposure to enterprise‑level tools, infrastructure, and support operations.
• A role that values strong technical expertise, ownership, and problem‑solving skills.

Want to discuss this opportunity in more detail? Feel free to reach out.

Recruiter
:
Hari Sankar R
Phone
:  ;
Extn : 132
Email
: harisankar.r
Linked In
: