Cluster Reservations & Revenue Internship; min

Position: Cluster Reservations & Revenue Internship (min. 5 months)
About us:

Welcome to Crowne Plaza Amsterdam – South and voco® The Hague, two distinct IHG Hotels where you’ll experience the best of both worlds.
At Crowne Plaza Amsterdam – South, business meets comfort in the lively Zuidas district, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.
At voco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.
Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Core responsibilities:

Manage individual bookings requests for Crowne Plaza Amsterdam South and voco The Hague via phone, email and distribution channels.

Monitor room inventory and rate availability in coordination with Revenue Management

Proceed with inquiries handling and reservations as needed.

Upsell room categories and additional services to maximize revenue per booking.

Process cancellations, amendments, and no-shows in line with hotel policy.

Maintain detailed and accurate guest profiles and preferences.

Ensure compliance with brand standards and reservation procedures.

Process advance deposits on reservations.

Join revenue calls and revenue meetings.

Guest Satisfaction:

Provide clear, accurate, and engaging information about rooms, services, and facilities.

Respond to guest inquiries promptly and professionally (email response time aligned with brand standards).

Teamwork:

Ensure seamless communication of special requests to Front Office, Housekeeping, and F&B by Managing PMS (Opera) bookings 'update and traces for both properties in a timely manner supporting efficient internal communication and guests experience.

Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.

Participating in Site inspections for meeting and events and client facing appointments

Ready to land this internship?

The internship is part of your school program

Good communication skills in English

Strong organizational and multitasking abilities.

You have a positive, can-do attitude and enjoy collaborating with people.

Good communication and organizational skills

Experience with Microsoft Office (Word, Excel)

Benefits of working at voco® The Hague and Crowne Plaza Amsterdam – South:

Employee discount for all 6000+ IHG hotels worldwide

Friends & family rates to share with your loved ones

International career opportunities after graduation

Be part of the global network of IHG hotels

Enjoy homemade lunch or dinner options during your working hours

Access to training, internal growth, and coaching opportunities

Curious about other departments? We offer cross-training opportunities

Discount on offered gym membership as well as free access to the hotel gym, as long as guests are not disturbed

Discount on collective health insurance

Regular staff events, parties, and departmental outings

Alleo/Cultuur Werkt! account:
Enjoy discounts on theatre, cinema, dance, and other cultural activities

Work with a passionate, ambitious, and international team

At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through our my Wellbeing program, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.

Dienstverband:
stage

Type vacature:
Intern

Vaardigheden

Er is geen minimale opleiding vereist

Je beheerst Engels

Wat wij bieden

Contract:

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