Front Desk Supervisor

JOIN THE STORY. BECOME A FRONT DESK SUPERVISOR AT HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE.
Would you like to be part of a fast-growing organization where your passion for hospitality can truly shine? We are looking for a Front Desk Supervisor to join our team at the one-of-a-kind hotel the Holiday Inn Express Amsterdam – North Riverside.

HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE
The largest Holiday Inn Express hotel in the BENELUX, Amsterdam - North Riverside offers panoramic city views and effortless service. Just a ferry ride away from the buzzing city center, this hotel blends smart design with friendly hospitality. Working here means joining an adaptive, fun, and professional team focused on seamless guest experiences.

YOUR ROLE AS A FRONT DESK SUPERVISOR
We’re searching for an enthusiastic  Front Office Supervisor  at the Holiday Inn Express Amsterdam to join our team and be part of our exciting venture. It's time to put all your training, education, and preparation into action and lead your team to provide wonderful services to our guests! You’ll be offered the unique opportunity to work side by side with our Front Office Team, learn their roles, and help with running the department.

As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for a personal connection with our guests to make their stay as unique as possible.

WHAT YOU WILL BE DOING

Supervise support the activity of the Reception Team

Ensure a smooth check-in/out process for all guests in line with our brand standards

Perform reviews and keep the reception procedures up to date in accordance with the hotel policy

Carry out Duty Management shifts

Support receptionists in preventing and handling complaints

Proficient with the hotel facilities, services, and special promotions

Acquainted with the hotel security, fire regulations, legislation and safety procedures

WHAT WE OFFER

A competitive salary based on market standards

Travel cost reimbursement and pension contributions

A diverse, multicultural, and dynamic work environment

Discounted stays at Marriott hotels worldwide and all Odyssey properties

Up to 25 vacation days for a healthy work-life balance

Access to Alleo, our internal platform for well-being and development

Ongoing training, personal growth opportunities, and priority access to internal vacancies

WHAT WE ARE LOOKING FOR

HBO/ MBO or equivalent level of education

Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage

Excellent organizational and leadership skills

Proactive, adaptable, and independent

Diplomatic, respectful, and supportive with the company policies

Ability to work under pressure, prioritize and meet deadlines

Excellent written and spoken English and Dutch is a plus

ABOUT ODYSSEY HOTEL GROUP
We are Odyssey Hotel Group, one of Europe’s fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Our goal is to create unforgettable stories through unique hotel concepts and empowered teams. With more than 750 colleagues across Europe, we are shaping the future of hospitality.

ABOUT IHG – TRUE HOSPITALITY FOR GOOD
As part of IHG Hotels & Resorts, we combine the strength of one of the world’s leading hospitality companies with the unique personality of each of our brands. IHG offers world-class training, clear career development opportunities, and a culture built on care, trust, and inclusivity, empowering you to grow, connect, and make a difference every day.

READY TO JOIN US?
Apply today and become part of a team that values your talent, celebrates your ideas, and supports your growth.

PLEASE NOTE :
You must have the legal right to work in the Netherlands. We are unable to sponsor visas, or work permits at this time.

Uren:  Fulltime

Dienstverband:  fulltime

Type vacature:  Intern

Vaardigheden

Er is geen minimale opleiding vereist

Je beheerst Engels

Wat wij bieden

Contract:

fulltime

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