Cluster Director of Sales

Cluster Director of Sales – Andaz Amsterdam, Prinsengracht
Hyatt is a global hospitality brand with one driving purpose:  to care for people so they can be their best . Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose? Because we are looking for a  Cluster Director of Sales  for our two Amsterdam properties!

Andaz Amsterdam Prinsengracht  means "personal style" in Hindi. It is a five‑star creative luxury hotel in the heart of Amsterdam, expressed through local experiences, art & design and picture‑perfect drinking and dining, in a playful Dutch‑inspired environment.  Hyatt Regency Amsterdam  brings botany & sustainability to life with an award‑winning living interior, botanical‑inspired guestrooms, a passion for discovering our up‑and‑coming East neighbourhood and a buzzing Indonesian Restaurant, Mama Makan.

Your MINDSET

Confidence, energy and cleverness;

A true representative of the company to potential clients, clients, the public, and other sources;

Great listening and negotiating skills to create tailored proposals with a great sense of empathy;

A team player with a hands‑on mentality and a love for selling;

Someone who fills the room with their presence, positive attitude, enthusiasm and pro‑activism;

A problem‑solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

Role Responsibilities

Implementing sales action plans;

Pre‑qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel’s market share;

Establishing and maintaining strong relationship with clients, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/ events;

Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;

Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;

Entertaining and conducting hotel inspections to clients whenever required;

Meeting and greeting VIP guests upon arrival/departure;

Planning and making sales trips to current and potential clientele;

Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;

Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow‑up is conducted in a timely manner;

Ensuring that an efficient and accurate filing system is maintained at all times;

Maintaining complete and supported records of all sales agreements, contracts and quotations;

Providing accurate reporting of business booked for monthly consolidation.

Qualifications

2+ years in a sales leadership role in hospitality.

Knowledgeable in both transient and MICE sales.

A strong MICE background and / or knowledge of the luxury market is an advantage.

High degree of commercial awareness.

Excellent sales and negotiations skills.

Team leader: ability to motivate and lead a team.

General Perks

An entry to the Hyatt Family, a place where we care for people so they can be their best.

12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets.

A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two.

Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

Uniform provided and laundry is taken care of in house.

25 Vacation days.

Wellbeing

To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool “Hyatt Well-Check”.

Social Activities;
Team building outings, Sports/wellbeing activities.

Hotel gym access.

Development

International working experience with future international transfer happily facilitated.

Personal development plan, in order to reach your full potential.

A wide range of development tools through the Hyatt Learning platform for all colleagues; from e‑learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity

An International team of over 15 different nationalities.

Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings.

Are WE what YOU are looking for? If the answer is YES, then please send us your CV and all the reasons why WE are what YOU are looking for.

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