Senior Credit Controller

About Road

Road is a fast-growing software company active in the dynamic electric driving (EV) market. We deliver the critical infrastructure that the EV charging ecosystem is built on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves 20% of the Dutch market and we have firmly set our sights on repeating this success internationally.

We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

About the role

Are you ready to take ownership of the full collections journey and shape how we manage credit at scale?

We are looking for a Senior Credit Controller who will manage the collections process end-to-end and strengthen our credit framework. Your focus will be on designing a collections process that scales with the growth of our company, implementing strategies to accelerate cash flow, and overseeing the credit insurance process and policy requirement. This means both working closely with customers to find solutions on outstanding amounts and building a future-proof collections journey that is efficient, data-driven, and customer-friendly, with the opportunity to improve it using new technologies including automation and AI.

This role offers the chance to move beyond execution and into ownership. You will apply strategic thinking while staying close to operations, ensuring both customer experience and impact. You will develop skills in credit insurance, process optimization, and the use of advanced tools and technologies in finance. For someone with proven experience in collections, this is the opportunity to play a bigger role in designing, improving, and owning the collections journey in a fast-scaling environment.

Your responsibilities include:

• Collections management
  :
  Manage the full collections cycle, from proactive follow-up on overdue receivables to escalation with our debt collection partner.
• Credit insurance ownership
  :
  Manage all aspects of credit insurance, ensuring B2B customers have sufficient coverage and that notification requirements are met.
• Cash flow optimization
  :
  Implement strategies to reduce outstanding balances and accelerate inflows, focusing on scalable and efficient processes.
• Risk monitoring
  :
  Monitor payment behavior, assess counter parties, and support anti-fraud initiatives.
• Metrics and reporting
  :
  Track, report, and quantify improvements using clear metrics to measure impact.
• Process innovation
  :
  Identify bottlenecks, apply automation, and evaluate new tools and technologies.
• Customer journey support
  :
  Collaborate with Customer Support to deliver a smooth and professional payment experience.
• Month-end close
  :
  Ensure accurate reconciliations and contribute to a timely month-end closing within your areas of responsibility.

What do we value in our candidates?

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in credit control, AR collections, or a similar finance role.
• Excellent communication skills in English;
  Dutch is a plus
• Strong Excel skills and ERP experience, ideally Net Suite
• Solution-oriented mindset with the ability to balance customer experience, risk management, and financial outcomes.
• Analytical and metrics-focused, able to measure and report on process improvements and outcomes.
• Proactive, dynamic, and comfortable taking ownership in a high-paced, scaling environment.
• Experience with credit insurance and debt collection legal escalations is an advantage.

What do we offer in addition to your salary?

• Join our mission-driven organization, leading innovation in a dynamic, international, and ambitious environment. Take ownership, leverage your expertise, and make a meaningful impact while advancing your career.
• 8% Pension allowance paid monthly with the freedom to invest at your discretion.
• This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared!
• We believe you have to recharge too! This is why you are entitled to our ‘fair use holiday policy’.
• Travel allowance, travel reimbursement,…