Consumer Services Quality Lead

Bedrijfsomschrijving

Adecco is in-house at the world's largest sports company. Their European HQ is based in Hilversum (Amsterdam/Utrecht area). We are currently looking for a Service Experience Quality Lead to join the Consumer Services Division. Would you like to be part of an international environment where you can be yourself and demonstrate and develop your skill set every day to help the company and yourself grow?

Apply now via  or call us at  for more information about the team, the company, or the role.
Functieomschrijving

As our Lead, your primary responsibility is to ensure that our Consumer is first and foremost in our minds while influencing an environment that allows our Athletes to effectively service our Consumers. We are looking for a motivating individual with strong quality acumen, analytical skills, high detail-orientation, and excellent written and verbal communication in the English language. You will be the primary regional point of contact relative to QA processes, methods, and tools.
Functie-eisen

You are a motivated and reliable team player who is interested in the brand and the principles our company espouses. Preferably, you have a bachelor's degree or equivalent through directly related work experience. With work experience in customer service and/or retail, you will be a good fit for our team. Strong math and analytical skills are essential, and you should be experienced in quality control tools and advanced in MS Office tools.

Proficiency in the English language is required, both written and spoken. Lastly, you are eager to excel and take on a new challenge. HBO-WO required educational level: minimum HBO. A minimum of 1 year of relevant work experience is required.

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