Backoffice Specialist - Dutch market

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market.

We’re looking for a Backoffice Specialist to join us in making the energy transition happen – maybe that’s you?

As a Backoffice Specialist, you will be responsible for the "fine-tuning" of our Dutch operations. This is a role for someone who loves the intersection of data, processes, and problem-solving. You won’t just be executing tasks; you’ll be identifying bottlenecks and improving how we work with grid operators and suppliers to ensure the energy transition is seamless for every Tibber user in the Netherlands.

• Operational Excellence: Manage and solve (complex) operational tickets related to grid connections, metering, and billing.

• Supplier Mediation: Act as the primary point of contact and mediator between Tibber and other energy suppliers or Dutch grid operators (Netbeheerders).

• Process Improvement: Proactively identify opportunities to automate or streamline current backoffice workflows to increase efficiency.

• Process Implementation: Seamlessly implementing new processes and rules based on the ever-changing political and energy landscape to ensure compliance.

• Data Management: Maintain data quality within our systems, ensuring that customer and energy data is accurate and up-to-date.

• Problem Solving: Dive deep into operational discrepancies, using your analytical skills to find the root cause and implement lasting solutions.

We believe you are a structured "fixer" who enjoys turning complexity into clarity. For this role to be a great match, we believe you:

• Language
  
  Skills:
  
  Speak and write fluently in both Dutch and English. This is essential for communicating with local partners and our international team.

• Numerical Affinity: Have a natural comfort with numbers and data. You enjoy the math behind calculations and recognize the data behind the data.

• Consumer mindset: Numbers and processes guarantee exceptions. You find the best solution for the customer & Tibber at the same time.

• Excel Savvy: No pro yet? No problem.

• Process Mindset: Have a genuine affection for operational processes; you don't just follow a manual, you look for ways to rewrite it for the better.

• Experience: Ideally have experience in a backoffice, customer operations, or administrative role, preferably within the energy or utility sector (though not required).

• Hybrid Heart: Enjoy the balance of a hybrid setup, being present in our Amsterdam office located on Keizersgracht & the possibility to work from home.

Please note that fluency in Dutch (both written and spoken) is essential for this role. Beyond that, you don't need to tick every box to apply. If this role sounds interesting and you recognise yourself in most of it, we'd love to hear from you!

Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. We’re here to accelerate the energy transition – not in theory, but in everyday life.

Being on a mission to change an industry, fundamentally also means being prepared for the unexpected. We do what others say can’t be done, try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.

Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, and Oslo. We will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

Diversity of thought fuels better products, so we welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!