Customer Success Manager

Overview

Software One is powered by Swomies!

Here at Software One, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box — and we can’t wait to hear your new ideas. We believe in work-life harmony and value our people as our greatest asset.

Contract type: full time |
Location: Amsterdam

Working model: hybrid |
Language: Dutch and English

The role

We’re looking for a motivated and curious person to join our Customer Success team in Amsterdam. You don’t need years of experience — if you speak Dutch and English fluently, enjoy working with people, and are eager to learn about technology and customer relationships, we’ll teach you the rest.

• Be the first point of contact for our customers — answering questions and helping them find the right solutions.
• Support the onboarding of new customers and make sure they know how to use our tools and services.
• Help prepare simple reports, presentations, and meeting notes for client calls.
• Work closely with our Sales and Service teams to make sure customers are happy and supported.
• Spot opportunities to improve the customer experience and share feedback with the team.

What we’re looking for

• Fluent in Dutch and English (spoken and written).
• Strong communication skills and a friendly, professional manner.
• Organised and able to manage your time effectively.
• Eager to learn about technology, sales operations, and customer success.
• A positive attitude and willingness to be part of a collaborative team.

• Full training on our products, processes, and customer service approach.
• A supportive team environment where you can grow your career in tech.
• Opportunities to take on more responsibility as you learn.
• Hybrid working model with our office in Amsterdam.