More jobs:
Support & Customer Experience Manager
Job in
1000, Amsterdam, North Holland, Netherlands
Listed on 2026-01-11
Listing for:
Convious
Full Time
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, CRM System -
IT/Tech
HelpDesk/Support, Technical Support, CRM System
Job Description & How to Apply Below
Job Description
Convious is the AI-powered platform that eliminates manual work and cuts operational costs for 100+ attractions worldwide, from theme parks and zoos to castles and entertainment venues.
Our all-in-one solution manages dynamic pricing, capacity, and marketing, while giving visitors a seamless experience to buy tickets and add-ons across self-service kiosks, POS, and online. With Convious, venues sell smarter, operate efficiently, and focus on what matters most: making visitors happy.
General ProfileServe as the primary relationship owner for assigned customer accounts, ensuring onboarding, product adoption, satisfaction, retention, and identifying growth opportunities.
What You’ll Do- Manage 15-20 customer accounts based on language, geography, and complexity
- Lead technical onboarding and implementation for new customers
- Provide technical support and troubleshooting, and collaborate with Technical Solution Consultants on implementation and technical issues
- Conduct regular health checks, business reviews, and success planning sessions with customer accounts
- Drive product adoption and feature utilisation across your customer base
- Identify and qualify upsell/cross-sell opportunities for the Revenue team to pick up
- Maintain customer health scores and proactively address at-risk accounts
- Create and deliver customer training
- 3+ years of Customer Success, or Customer Support experience
- Fluent in English and an additional language like German, French or Dutch is a plus
- SaaS/technology product experience
- Strong communication and relationship-building skills
- Experience with customer success platforms and CRM systems
- Be part of a fast-growing SaaS scale-up transforming the leisure industry
- Work from our beautiful canal-side office in Amsterdam
- A truly international, fun, and driven team (check our Instagram for a peek)
- Unlimited paid vacation policy — because rest fuels performance
- Lease bike plan and a competitive salary package
- Your own Mac Book
- Daily team lunches
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×