Customer Service Agent Belgium

Imagine being the first voice our customers hear when they have a question – or the helping hand when a design isn’t quite fitting yet. That’s exactly what your daily business will be with us.

To strengthen our team in Amsterdam, we are looking for a dedicated Customer Service Agent m/f/d for our online printing services for the Dutch and Belgian-Flemish market – and maybe you’re the person who will help us bring even more service, heart, and creativity to our customers every day.

In this role, you will support customers from the Netherlands and Belgium via phone, email, chat, or social media. You will advise them on our wide range of services, help with design or file uploads, and make sure every request is handled quickly, politely, and professionally. You will also collaborate closely with our marketing team to create and publish engaging social media content.

You will ensure our customers have an excellent experience – no matter how complex the request. To do so, you will maintain close contact with our production team in Germany, provide updates, and work together with your colleagues to solve even the trickiest issues.

We are one of the largest German e-commerce companies and are looking for reinforcement in Amsterdam

• You have completed an MBO4-level education – preferably in marketing, communication, or at a graphic institute
• You have at least four years of experience in customer service
• You have graphic skills or feel confident assisting customers with design questions
• You are fluent in Dutch, both spoken and written
• You have good command of English;
  German or French are a plus
• You live in the Amsterdam area or are willing to relocate
• You are friendly, communicative, stress‑resistant, solution‑oriented, enthusiastic, results‑driven, and able to think creatively