Along internship: Communication & User Experience Internship

Are you up for a challenge? Help us get our internal communications about the ING Digital Workplace future - proof!

Our challenges: product introductions & user adoption of tools

An important task for Workplace Service is the introduction of new digital workplace tools & features and migrating our services to new, improved versions for all global ING colleagues. We are looking for an intern who can help us set up end‑user friendly communications for these migrations and introductions. We also help our global colleagues to optimise their way of working with the (Microsoft 365) tools.

One way to do this is to create snackable, short content to get their interest.

We are constantly evolving our services and products based on employees’ needs. We set up user research to understand their needs and develop our services based on that. In this role, you might be conducting concept and usability testing, gathering feedback, and developing wireframes and prototypes around their needs.

During your internship you’ll help us create marketing videos, design board presentations, newsletters, promotion materials, and online news items on our SharePoint site(s) and other content.

We are Workplace Services (WPS): the department that’s responsible for the delivery of IT‑related workplace products and services to 54,000 ING colleagues in 40 countries. Think computers, Wi‑Fi, software, telephones, and of course the support for all of these.

We are looking for a communications intern:

• with knowledge about how to set up and manage an online community;
• who knows that structure is as important as content;
• who is creative in finding out and testing new ways to help activate and engage our colleagues;
• who likes to think about the best way to get a message across and who likes to write (and visualise) fun, short and desirable content;
• who can develop wireframes and prototypes to visualise and test design concepts.

If so, you will be part of our Workplace Services team for at least six months, starting in 2026.

There will be lots of opportunities to try out new ideas! You will help improve our end‑user communications and make our channels and activities future‑proof. Workplace Services is a uniquely pivotal ING department where no day is the same.

• Create, edit and enhance high‑quality storytelling communication videos.
• Produce and edit videos and motion graphics.
• Design beautiful, high‑quality PowerPoint presentations and visual storytelling materials.
• Improve engagement for the My Workplace community on Viva Engage.
• Write and create the New Digital Workplace newsletter in which new tools and features are introduced.
• Create weekly news items for our SharePoint HUB site — this can be in text, video or images.
• Help develop emails, user instructions, instructive videos and knowledge articles for new tools and services.
• Deliver user‑friendly and aesthetically engaging work.
• Create design wireframes and prototypes.
• Share any other ideas on how we could use modern channels to improve our end‑user communications!

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious, keep learning, and take on responsibility. In return, we’ll support you to develop into an even more awesome version of yourself.

• You are a bachelor or master student in the field of communications, languages, marketing or related studies.
• You live in the Netherlands.
• You know how to write attractive and understandable content about sometimes complicated (technical) topics.
• You have affinity with IT and the latest cross‑media technologies.
• You are independent, ambitious, and result‑driven.
• You are pragmatic, proactive, and you enjoy coming up with new ideas.
• You work in an accurate and structured manner.
• You are an enthusiastic team player.
• You have strong knowledge and experience with Figma, Photoshop, After Effects, InDesign, and Illustrator.
• You are fluent in English.

• A 32‑hour per week internship for 6‑8 months.
• You will…