Dining Operations Manager

Dining Operations Manager
Amherst Campus
Full Time
JR6590
Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff.

Job Description:

Amherst College invites applications for the Dining Operations Manager position. The Dining Operations Manager is a full-time, year-round position. The expected salary range for this job opportunity is: $75,000 to $85,000.
The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families.  for Benefits Information .
The Dining Operations Manager plays a critical leadership role within Amherst College Dining Services, supporting the College's mission by ensuring exceptional food service experiences in the Student Center and across campus dining environments. This position is responsible for communicating and executing the department's vision, mission, and goals while maintaining the highest standards of service, quality, and hospitality. This position provides operational oversight and leads a diverse team in delivering welcoming dining environments, accurate menu information, efficient service, and rigorous sanitation and safety practices.
The Dining Operations Manager is responsible for training, developing, and engaging service teams by providing the necessary tools, resources, and support to ensure their collective success. As dining operations are central to student life, supporting daily meals, social engagement, and special programs, this role requires a proactive, collaborative, and service-oriented approach to leadership. This position also takes appropriate actions to support a diverse workforce and actively contributes to the College's efforts to cultivate a respectful, inclusive, and welcoming work environment.
Work schedules vary significantly and are adjusted to meet the operational needs of the College. As a departmental leader, the Dining Operations Manager is expected to be available during periods of emergent or essential need, which may include evenings, weekends, and peak service times. This position is designated as providing essential services and may be required to report to work or remain on duty when the College is closed.

Summary of Responsibilities:

Operational Leadership & Oversight
Manage all daily food service operations within the Student Center and other campus dining venues, ensuring excellence in service, efficiency, and guest satisfaction. Provide leadership, direction, and support to service teams, reinforcing standards for food quality, portion control, presentation, and timely service. Ensure adherence to food safety protocols, sanitation practices, and standard operating guidelines (HACCP, allergen awareness, and Amherst College policies). Maintain accurate menu identifiers and transparency around dietary information for students, faculty, staff, and guests.
Staffing, Training & Development
Hire, train, supervise, schedule, and evaluate service staff across multiple dining spaces, fostering continuous improvement and team cohesion. Develop and deliver ongoing training in customer service, safety, equipment use, and departmental procedures. Support engagement, morale, motivation, and recognition of team members to maintain a productive and positive work culture.
Service Standards & Customer Experience
Monitor service flow, customer interactions, and feedback to ensure consistent, high-quality dining experiences in all operational areas. Predict and respond to service challenges, adjusting staffing or workflow as needed to maintain efficiency and guest satisfaction. Collaborate with culinary, production, and administrative teams to support menu execution, special…