Wheelchair Operations Manager

Wheelchair Operations Manager –
Stavros

Salary: $60,000/yr. Amherst, MA

Stavros is looking for a Project Manager for the new Wheelchair Repair Contract. The ideal candidate will have a Bachelor’s Degree, or three to five years of Project Management experience, preferably in a non‑profit environment. Excellent communications, writing skills, and dedication to serving individuals with disabilities.

• Ensure compliance with contract terms, including securing and coordinating necessary resources.
• Oversee all contract‑related activities and provide regular reports to EOHHS on program status and statistics.
• Work closely with EOHHS, Stavros leadership, and other providers as needed.
• Establish and monitor policies and procedures for effectiveness and implement necessary changes.
• Manage all aspects of operation ensuring contract compliance.
• Track performance metrics and implement process improvements to enhance service efficiency.
• Liaise with suppliers and manufacturers to source parts and stay updated on the latest wheelchair technologies.
• Work with finance to ensure correct data for invoicing and inventory.
• Oversee development and delivery of training materials and training technicians, ensuring adherence to safety and quality standards.
• Supervise customer service, address consumer concerns, and ensure timely and effective repairs.
• Coordinate repair schedules, manage inventory, deliver and repair wheelchairs, ensuring all equipment and tools are available and in good condition.
• Represent Stavros professionally and advocate Independent Living philosophy.

• 5 years of management experience in a non‑profit organization with contract and staff responsibilities.
• Project management experience including inventory, distribution, and customer service.
• Excellent communication, documentation skills, and computer proficiency (MS Office).
• Self‑organized, self‑motivated, and willing to travel occasionally within Massachusetts.
• Familiarity or experience working with individuals with disabilities is helpful.

Persons with disabilities are encouraged to apply. AA/EOE.

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