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IT Service Desk Specialist - Tier 1/Support
Job in
Amherst, Hampshire County, Massachusetts, 01002, USA
Listed on 2026-03-11
Listing for:
UMass Amherst
Full Time
position Listed on 2026-03-11
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
A leading university in Amherst seeks a Service Desk Specialist I to assist the community with IT-related queries. The role involves providing tier 1-2 technical support, documenting user interactions, and collaborating with IT staff. Ideal candidates should have strong customer service skills, experience in troubleshooting hardware and software, and an ability to communicate technical issues effectively with non-technical users. This full-time position offers a structured work schedule in an academic environment.
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