Departmental Assistant - Patient Services Assistant

Overview

Title: Departmental Assistant - Patient Services Assistant

Executive Area: Administration and Finance

College/School/MBU: Direct Medical Care

Department: Medical Services

Work Location: Amherst

Schedule: part time

Work Arrangement: Onsite

Job Summary

The UHS Patient Services Assistant accurately processes enrollments and waivers, as well as verifies eligibility electronically via multi-payer systems to ensure the facility will be reimbursed for the services performed. This position enters and updates patient information in the practice management system in a timely manner and with a high degree of accuracy. Other responsibilities include collection of copays, fee-for-service payments, and window payments.

• Verifies eligibility for enrollment and third-party insurance used to waive out of the SHBP by verifying insurance electronically via multi-payer systems and entering or updating information in the practice management system in a timely manner.
• Collaborates with the Billing department for maximizing reimbursement of services provided.
• Demonstrates current knowledge of commercial insurances and requirements of plans accepted at UHS.
• Extracts waiver files from the SHBP website daily during the open waiver and enrollment period each semester.
• Updates the practice management system with SHBP dates of enrollment. Upon approval creates charts for each family member in the practice management system.
• Collects copays, co-insurance, deductibles, and fee-for-services payments and posts window payments and online credit card payments into the medical system.
• Provides coverage to multiple different clinics run at UHS or across campus, including but not limited to Flu clinics, COVID vaccine and testing clinics.
• Maintains patient confidentiality utilizing current HIPAA guidelines.
• Provides administrative support to Supervisor of Patient Services.

• Performs other duties as assigned.

• At least 1 year of work experience in an office setting; an associate’s degree or higher can substitute for the required experience.
• Prior experience in medical setting and customer service.
• Prior experience with insurance administration, verification and benefit levels.
• Strong computer, typing and oral communication skills including telephone etiquette, and experience working with Microsoft Excel or similar software.
• Ability to understand and communicate detailed and complex health plan information to clientele, practice management and Electronic Health Records proficiency.
• Excellent customer service skills and the ability to deescalate frontline customer service challenges.
• Ability to perform data entry functions and numerical computations.

• Qualifications Acquired on Job:
  • Ability to use and understand all aspects of the Medicat Management System.
  • Understanding of UHS policies and procedures.
  • Knowledge of UHS financial policies and procedures.

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Monday through Friday; hours dependent on business needs.

Hourly Rate: 15.00 - 20.00/hr

Along with the application, please submit a resume.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.