Event Services Lead | Part-Time | Mullins Center

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Event Services Lead – The role will provide hands‑on experience in planning and executing various events at the Mullins Center, with insight on event staffing, event security, and event management for sporting events, concerts, and family shows.

Hourly compensation: $17.50.

Benefits for part‑time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until May 29, 2026.

The William

D. Mullins Memorial Center, the Mullins Center, is a multi‑purpose 10,500 seat facility on the campus of the University of Massachusetts. It hosts UMass basketball and hockey, along with concerts, family shows, ice, and theater performances.

• Gain insight into all Event Service activities, including planning, set‑up procedures, event staffing, security, and post‑event billing.
• Ensure compliance with all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures by working alongside the Event Manager.
• Resolve problems promptly, analyze information, and identify alternative solutions quickly and effectively.
• Participate in formulating and administering company policies and developing long‑range goals and objectives for the Guest Services department.
• Prepare staffing estimates and complete settlement bills for accounting when necessary.
• Assist with scheduling staff and ensuring events are staffed appropriately based on estimated attendance.
• Assist with shift changes, payroll issues, and scheduling questions.
• Be present for the majority of Mullins Center events.

• Current student or recent graduate from a university program in venue management, event management, sport management, or a related field.
• Previous experience coordinating events/programs preferred.
• Detail oriented with strong organizational skills and demonstrated written and verbal communication skills.
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
• Strong leadership skills and a proven team‑player attitude.
• Ability to work various hours, including daytime office hours, holidays, evenings, and weekends.
• Proficient computer skills, including Windows, Outlook, Word, PowerPoint, and Excel.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.