Patient Care Coordinator

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Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We’re committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission
:
Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement
:
Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.

Summary
:
The Patient Care Coordinator is responsible for all administrative support to Bridgewell Clinic clients.

Schedule
:
Monday‑Friday 9:00am‑5:00pm (40 hours per week)

• Greet and assist visitors and direct all phone calls to the appropriate personnel.
• Schedule all intake and follow‑up appointments in the Electronic Health Record (EHR) for all prescribers.
• Schedule new intakes in the EHR as applicable for salaried clinicians.
• Support Intake/Registration Coordinator with all new referrals by ensuring that a copy of the patient’s insurance card(s) is scanned into the EHR.
• Collect current information such as address, phone number, emergency contacts, insurance coverage, and other key data at the time of scheduled appointments, and ensure updates are entered as necessary in the EHR.
• Support optimal functioning of the clinic by sorting and distributing incoming mail, scanning all client documents into the EHR, and ensuring that refills are processed daily. Lab results should be reviewed by the prescribers each day and should be prioritized for scanning.
• Maintain updated releases of information, annual “Know Your Rights” forms, and patient and contact information in the EHR, and handled requests for information (subpoenas and client requests) as needed. This may include obtaining records from off‑site facilities.
• Maintain organized reception, conference room, kitchen, and waiting room areas and ordered office and cleaning supplies as needed. Report any facilities‑related issues to the landlord and/or the main office as needed.
• Collect co‑pays as applicable and record them in the EHR.
• Prepare documents for the monthly Utilization Review process.
• Obtain, monitor, and renew PT‑1s (Prescriptions for Transportation).
• Rotate to provide coverage in Bridgewell’s other Outpatient Behavioral Health Clinics as needed.
• Process inactive/terminated clinic cases, and maintain an annual list of client deaths.
• Other duties as assigned by the supervisor.

• High School diploma required.
• Experience with medical records, confidentiality regulations, and medical office operations.
• Formal certification or education in any of these areas is preferred.
• Candidate should demonstrate the ability to act as a team player and communicate effectively with a multi‑disciplinary team.
• Bilingual preferred.

• Candidates must demonstrate excellent written and oral communication skills.
• Ability to problem solve effectively and possess excellent organizational skills.
• Strong working knowledge and experience with Microsoft Word, and Excel,…