Receptionist, Administrative​/Clerical

Receptionist, Fixed Term Contract

Location:

Amesbury, England, United Kingdom

Role Type:
Fixed Term – Full Time

Join Qineti

Q as a Receptionist on a 12‑month fixed‑term contract at our Boscombe Down site in Amesbury, Wiltshire. From cutting‑edge defence technology to ground‑breaking innovations, our mission is to empower and protect lives.

Undertake a range of reception duties across the business, always presenting a positive image of Qineti

Q and ensuring that processes and procedures are continuously followed.

• Demonstrate understanding of the concepts of Reception and customer services
• Uphold the site security requirements in relation to contractors and site visitors as the first line of defence for security compliance
• Act as the face of Qineti
  
  Q Boscombe Down for all visitors to site and ensure an exceptional visitors experience whilst in reception
• Ensure quality of output from self, and others where appropriate
• Identify issues within own remit and use standard practice to resolve where appropriate
• Communicate and exchange information using tact and diplomacy
• Demonstrate understanding of how the team integrates with others to accomplish objectives
• Ensure a prompt and polite service for all contractors and visitors whilst maintaining site access requirements and ensuring a positive customer experience
• Perform daily checks to ensure visitors are booked onto site in advance with all required detail provided
• Greet visitors at reception and book them onto site
• Contact contractor hosts and escorts to ensure site access rules are upheld at all times
• Maintain a range of records, entering, collating and organising data using standard methods to assist with data analysis
• Provide reception service and assistance to internal and external customers
• Manage a large volume of calls and emails
• Administration of complex visitor bookings, including contractors, VIPs and groups
• Provide support to groups of visitors, e.g. booking onto site, using standard procedures and in line with health and safety and security requirements
• Liaise effectively with visitor hosts and escorts
• Assist team members with the organisation of events
• Make diary entries accurately and clearly
• Photocopying, printing, shredding etc. in accordance with health and safety instructions
• Provide holiday/sickness cover for other members of the team as required across the site operations function
• Provide additional support to the BCE Site Operations Function as required
• Produce all hard passes for Contractors, Qineti
  
  Q staff, permanent contractors and resident lodgers in line with office and Security
• Manage stock items for reception and the systems (SYSIS, SATEON etc) ensuring we do not run out
• Keep up to date with procedures for both Contractor Control and Main Reception

• Excellent interpersonal and communication skills
• Good working knowledge of Microsoft Word and Outlook
• Good organisational skills with the ability to multi‑task
• An excellent team player
• Willingness to learn new skills and processes
• A commitment to continuous improvement both personal and process
• Commitment to delivering excellent customer service
• Ability to understand and uphold security access requirements across all stakeholders

• Experience in a customer facing role, contractor control or reception environment
• Demonstrable business administration experience equivalent to NVQ Level 3
• Business admin or customer service qualification to NVQ Level 3
• Security clearance a distinct advantage

As we continue to grow into new markets around the world, there’s never been a more exciting time to join Qineti

Q. The formula for success is our appetite for innovation and the courage to take on a wide variety of complex challenges. As a Qineti

Q employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experiences collaborate openly to solve problems. Through effective teamwork, and pulling together, you’ll experience what happens when we all share different perspectives, blend disciplines and link technologies, constantly discovering new ways of solving complex problems in a…