Technical Support Specialist

Overview

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you.

If the opportunity to build your skills as part of a collaborative, global team excites you, you’re in the right place.

Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can’t happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

The Technical Support Specialist -- Tractors provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations:
Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.

This position is eligible for a hybrid work schedule and can be located in Fargo, ND, Ames, IA or Racine, WI.

• Diagnose and trouble-shoot a variety of tractors within the CNH product portfolio
• Use mechanical and electronic test equipment to interpret fault codes, and operating parameters
• Interpret operating parameters for acceptable vehicle performance
• Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner
• Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs
• Maintain positive and constructive relationships with Engineering and Technical Publications employees
• Provide regular feedback of current issues that dealerships are experiencing with CNH equipment
• Act as "product expert" on your assigned products
• Document all technical questions and data to be used for future reference by other Technical Support Specialists
• Create additional technical troubleshooting documents in the self-help database
• Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products
• Other duties as assigned.

• Bachelor's Degree, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
• Minimum three (3) years of technical experience with mobile equipment.
• In lieu of a Bachelor's Degree will accept an Associates Degree and 5+ years of technical experience with mobile equipment
• Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
• Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
• Ability to travel up to 10%

The annual salary for this role is $72,750.00 - $97,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees,…