Technical Support Specialist
Job in
Ames, Story County, Iowa, 50011, USA
Listed on 2026-02-28
Listing for:
Global Reach
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Global Reach is looking for an individual who has IT experience and will attend to the support needs of both internal staff and clients. The perfect candidate should be comfortable troubleshooting technical issues in order to resolve them in a timely and professional manner.
The Technical Support Specialist should be driven to provide exceptional customer service and should have experience interacting with customers, providing support over the phone, in person, or even through on-site customer visits. This role will also serve to provide backup assistance to our in-house support staff when the need arises.
In this role, the IT Support Specialist will be responsible for:
- Responding to service issues
- Acting as the front-line for technical support issues
- Taking support phone calls on a variety of issues including email, desktop support, application issues.
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