Veterinary Teaching Hospital Reception - Small Animal

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Position Title:

Veterinary Teaching Hospital Reception - Small Animal## Job Group:

Merit## Required

Minimum Qualifications:

• Customer service or receptionist experience which totals two years.
• Knowledge of medical terminology or animal disease symptoms, or, Post high school education that provides the knowledge and skills to perform the job duties.
• Data entry skills.##

Preferred Qualifications:

Prior receptionist experience ideally within a large or small animal clinic.
Customer service experience, particularly in high-volume or fast-paced environments.

Experience with payment processing, invoicing and/or bookkeeping.
Familiarity with scheduling systems or client management software.
Associate's degree or coursework in veterinary technology, animal science or related field.##

Job Description:

** Veterinary Teaching Hospital Assistant II**!
*
* Work Schedule:

**
* ** Tuesday - Saturday, 12:00PM
-9:00PM
** Additional holiday and weekend coverage may be required to meet team needs.
** Why You’ll Love This Position:**
* ** Meaningful Work:
** Help clients navigate their pet’s care journey and play a vital role in their health and happiness.
* ** Team Atmosphere:
** Collaborate with skilled doctors, students, and support staff in a positive and supportive environment.
* ** Exciting Responsibilities:
** Take on important tasks such as client communication, administrative duties, and service coordination to keep every day engaging.
* ** Fast-Paced Energy:
** Stay active and focused in a role that keeps you on your toes with 200+ calls a day and a variety of tasks to accomplish.
** Key

Job Duties
**** Customer Service/Client Communication
*** Welcome clients and update patient information in the hospital database.
* Schedule appointments, handle emergencies, and provide detailed instructions for visits.
* Explain hospital policies, payment procedures, and consent requirements.
* Manage high call volumes, transfer calls to appropriate departments, and address client inquiries.
* Collect deposits for inpatient care and explain credit and billing policies.
** Administrative Tasks
*** Manage communications for faculty, students, and staff.
* Train and supervise students in office procedures and medical record handling.
* Support doctors and students by providing access to client records, contact details, and visit history.
** Service Coordination
*** Organize and maintain medical records.
* Deliver food, supplies, and lab samples.
* Prepare and send out billing statements and other client communications.
* Maintain the reception area with necessary forms and supplies.
* Sort and distribute mail and assist with database updates.

Join us and be part of a team that makes a real difference in the lives of animals and their families. Apply today to become a
** Veterinary Teaching Hospital Assistant
** and start a career you’ll be proud of!

Candidates must be legally authorized to work in the U.S. on an on-going basis without sponsorship. Immigration sponsorship is not available for this position.
** Characteristic Duties and Responsibilities*
* • Schedule appointments using client and patient software to record the appointment.
• Determine if it is an emergency situation and which services to schedule.
• Relay information and requirements for the appointment to client or referring veterinarian.
• Provide special instructions for dermatology, ophthalmology, specialized radiological procedures, surgery, eye certification and proper usage of medication.
• Provide information to clients regarding Hospital policy on admitting animals; consent form for treatment; payment procedures, credit policy and billing procedures; types of services available and prices of hospital services.
• Receive and register clients.
• Collect information from client and establish or update client and patient information using the client and patient software program.
• Establish account.
• Enter exam fee and medical record fee.
• Compile charges on the account according to hospital policy.
• Collect deposits from clients for inpatient care.
• Enter payments and adjustments to client’s accounts.
• Prepare paperwork for patients visit.
• Assist veterinarian in pulling medical records or…