Manager Accounts Receivable and Card Services

Position: Manager Accounts Receivable and ID Card Services
Manager Accounts Receivable and  Services page is loaded## Manager Accounts Receivable and  Services locations:
Ames, IAtime type:
Full time posted on:
Posted Todayjob requisition :
R18705##

Position Title:

Manager Accounts Receivable and  Services## Job Group:

Professional & Scientific## Required

Minimum Qualifications:

Bachelor’s degree and 5 years of related experience##

Preferred Qualifications:

Previous management or leadership experience    Experience working with student accounts, accounts receivable, financial operations, or a similar administrative environment    Knowledge of federal and state regulations related to student accounts, Title IV, and cash‑handling compliance    Experience in strategic planning, goal setting, and data analysis assessment    Proficiency with financial systems, ERP platforms, and Microsoft Office tools##

Job Description:

** Summary
* * The Accounts Receivable and ISU Card Office is seeking a Manager of Accounts Receivable and  Services to lead a collaborative, customer‑focused, and innovative team.

The successful candidate will serve as the primary leader for Billing, Account Resolution/Collections, and ISU Card Services, providing direction and oversight across these critical operational areas. This role supports the management of day‑to‑day office operations, including billing, receivables, collection account payment processing, and  functionality, while ensuring exceptional customer service is embedded in every interaction.

The Manager will play a key role in driving process improvements, optimizing system functionality, and supporting staff development. This position requires a forward‑thinking leader who can balance operational excellence with strategic vision, fostering a culture of collaboration, accountability, and continuous improvement.
** Key Responsibilities
** Accounts Receivable and  Operations
* Oversee daily operations related to student billing, account management, collections, and refund processing.
* Ensure accurate and timely posting of charges, payments, adjustments, and financial transactions.
* Monitor workflows to maintain efficiency, accuracy, and compliance with university policies and federal/state regulations.
* Make strategic recommendations for enhancements and efficiencies for billing, collections, and  operational processes.
* Serve as a subject matter expert for  Systems and accounts receivable financial systems, including troubleshooting, testing enhancements, and supporting system upgrades.

Customer Service and Campus Engagement
* Provide high‑quality service to students, families, faculty, and staff by resolving escalated account inquiries and complex financial issues.
* Communicate technical and financial information in clear, accessible terms to diverse audiences, while maintaining confidentiality.
* Collaborate with campus departments—including Financial Aid, Registrar, Housing, Dining, and academic units—to ensure coordinated student support and accurate billing.

Compliance and Reporting
* Assist with the preparation of reports, audits, reconciliations, and documentation required for internal and external review.
* Maintain strong internal controls to safeguard university assets and ensure confidentiality, and data integrity.

Staff Supervision & Development
* Provide guidance, training, and performance feedback to staff involved in billing, receivables, , and customer service functions.
* Promote a collaborative, service‑oriented team culture focused on accuracy, accountability, and continuous improvement.
* Assist in developing training materials, standard operating procedures, and cross‑training plans.

Process Improvement & Strategic Support
* Identify opportunities to streamline processes, enhance system functionality, and improve the student financial and  experience.
* Participate in campus committees, working groups, and system‑implementation projects.
* Support the Accounts Receivable and  Office in developing policies, planning initiatives, and advancing departmental goals.
** Level Guidelines*
* • Aware of key annual objectives of department or work unit  
• Understands linkage between daily activities and achievement of annual objectives of…