Loan Operations Specialist

Greater Iowa Credit Union is looking for someone to perform a variety of maintenance and servicing functions for consumer loan and account files. This includes data validations and updates, garnishments and levies, recoveries payment processing, ancillary lending product claims and Privileged Courtesy Pay program. Assist Senior Title Specialist with tracking of incoming files. Loan Operations Specialist will follow all processes and procedures in accordance with state and federal regulations.

Hours of Operation- Monday
- Friday 8am-5pm

Location- Operations Center 1509 Baltimore Drive. Ames, IA 50010

• Monitor Privileged Courtesy Pay program, including notifying members as needed. Close negative accounts in accordance with regulatory requirements. Notify and monitor accounts for closure in conjunction with losses incurred or fraudulent activity. Enter relevant account data to Chex Systems.
• Managing systems data and making necessary calls to members for Collateral Protection Insurance, Debt Protection, GAP, Lender's Protection and related programs. Process claims and reviews necessary reports for accuracy. Oversees loan promo workflow, to ensure member criteria is met. Assist with compiling and updating various information and documents for legal requests and collateral liquidation. Follow- up with dealership on product cancelations for repo collateral.
• Improve member service communication with cure notices, collection letters, returned checks, and skips/subs.
• Process share draft exceptions daily and check for accuracy and verify if check should be returned. Manually process exceptions for share drafts.
• Process the recoveries and payments received from consumer credit counseling, collection agencies, and restitution. Monitor in-house collection arrangements for timely repayment and re-assignment to partner collection agencies in accordance with procedures. Responsible for collection agency communications and file maintenance. Oversee Orbi Pay rejections and reversal.
• Maintain tracking of all incoming titles, send follow up letters, and make phone calls when title is overdue from borrower, dealer, or county treasurer's office.
• Ensures garnishments and/or levy payments are accurate and in compliance with withholding orders and laws. Researches and responds to inquiries from members, courts, state and federal agencies and others as needed. Delivers clear and concise communication to internal teams.
• Perform other duties as assigned.

• Accuracy and Detail:
  The level at which tasks are performed carefully, accurately, and in accordance with specific instructions. Consistency of work quality and compliance with standards, requirements, and expectations.
• Adaptability:
  The degree to which one adapts to changing work requirements, conditions, and business needs.
• Analytical Skill:
  The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.
• Attitude:
  The degree to which one is positive, constructive, and supportive towards members, employees, and the company. The level of enthusiasm and commitment demonstrated in job performance.
• Communication:
  The ability to effectively communicate through listening, speaking, writing, presenting, and sharing of information.
• Compliance:
  The degree to which the employee has knowledge of and complies with policies, practices, and regulations.
• Decision-Making/Judgement:
  The ability to make prudent decisions that are timely, well researched, and reflect awareness of impact.
• Teamwork:
  The ability to collaborate with team members and supervisors, while working to successfully meet goals.
• Live the values of the organization within GICU by Do the Right Thing, Do What You Say, Be Relentlessly Helpful, Be Greater Every Day, Be Accepting, and Be a Good Steward.

Knowledge and

Skills:

• One year to three years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for…