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Guest Service Representative
Job in
Ames, Story County, Iowa, 50011, USA
Listed on 2026-02-28
Listing for:
GATEWAY HOTEL & CONFERENCE CENTER
Full Time
position Listed on 2026-02-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Job Purpose: Ensure efficient and smooth operations for excellent guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
Essential Duties & Responsibilities
- Always greet guests in a friendly and professional manner
- Perform accurate check-in and check-outs of guests daily
- Answer telephone in a timely fashion
- Make reservations over the phone and in person
- Provide mutually beneficial solutions to guest complaints
- Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
- Exhibit teamwork throughout all departments of the hotel
Reporting Relationships:
This job reports to
Front Office Manager
Front Office Assistant Manager
Front Desk Supervisor
The Gateway Hotel & Conference Center is an Equal Opportunity Employer.
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