Clerk III

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Position Title:

Clerk III## Job Group:

Merit## Required

Minimum Qualifications:

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.##

Preferred Qualifications:

Experience using Microsoft Office Suite (Word, Excel, Outlook) for document preparation and data entry.
Previous experience working with case management or laboratory information systems (LIS).
Experience reconcile billing or financial charges in a professional setting.
Experience preparing and formatting official reports for external distribution.
Experience handling client communications via phone, email, and fax in a professional environment.##

Job Description:

** Clerk III
** to support critical diagnostic operations. This role is essential in ensuring accurate case reporting and invoicing as well as providing administrative and customer service support to keep our laboratory running smoothly.
*
* What You’ll Do:

**
* ** Verify diagnostic case reports
** by reviewing test results, charges, and formatting for accuracy and consistency.
* ** Prepare and distribute final reports
** to clients and ISU departments, collaborating with diagnosticians for clarification when needed.
* ** Assist with customer service**, answering phones, transferring calls, and composing email communications.

You’ll work closely with diagnosticians, laboratory personnel, and external clients, all from an office setting within the VDL.
** Position Details:**
* ** Work Environment:
** Office-based role located in the Veterinary Diagnostic Laboratory in Ames, Iowa.
* ** Term:
** Full-time
* *
* Schedule:

** Monday – Friday, 8:00 AM to 5:00 PM
** About the Veterinary Diagnostic Laboratory (VDL):
** The VDL is a nationally recognized laboratory within Iowa State University’s College of Veterinary Medicine. We provide comprehensive diagnostic services to veterinarians, animal owners, and industry partners, supporting animal health and public safety. Our team values accuracy, collaboration, and service excellence.

Under direct supervision, performs clerical work such as computing and coding requiring independent judgment in the application of policies and procedures within the area of assignment and according to stated guidelines. Duties may involve the use of personal computers, computer terminals, and/or a variety of software and conventional office equipment.
** Characteristic Duties and Responsibilities*
* • Examines, evaluates and verifies documents such as reports, purchase orders, payrolls, invoices, checks and vouchers, or student files for completeness and accuracy, determining conformity to established guidelines or policies, and personally follows up on discrepancies and resolves problems.
• Maintains appropriate files.
• Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
• Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.
• Recognizes and resolves problems.
• May prepare cash reports and cash register edits.
• Integrates information and may run routine queries to generate or produce reports.
• Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
• Composes correspondence in response to routine inquiries frequently without instruction or review.
• Initiates and processes standardized forms related to area of assignment.
** Knowledge, Skills, and Abilities*
* • Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of institutional and unit policies, processes and forms.
• Knowledge of proper format, grammar, spelling, punctuation and capitalization.
• Skill in utilizing computer software packages and online systems.
• Skill in operating office equipment.
• Ability to communicate effectively with staff, students, and the public.
• Ability to follow oral and written instructions and apply institutional and other policies…