Account Manager

We’re Civica, a leading Gov Tech organisation delivering critical services worldwide. From local governments to private healthcare providers, more than 5,000 public bodies and 2,000 consultants, clinics and hospitals rely on our solutions to improve citizen outcomes.

As an Account Manager in our Medical Billings team you will be the trusted partner for healthcare practitioners, managing the full revenue cycle so they can focus on delivering exceptional patient care. After probation and training the role will be hybrid – three days a week from our Amersham office.

• Act as a dedicated partner to healthcare practitioners, managing the full revenue cycle on their behalf.
• Build and maintain strong client relationships, providing advice and insights on billing and financial performance.
• Identify opportunities to maximize revenue and reduce inefficiencies, supporting long‑term client success.
• Guide clients through billing systems and processes, ensuring accuracy, compliance and efficiency.
• Work collaboratively with internal teams to deliver solutions that enhance the client and patient experience.
• Support business objectives through administrative and operational tasks as needed.

• Experience in account management, billing or client services, ideally in a target‑driven or fast‑paced environment.
• Strong communication and stakeholder‑management skills with the ability to build trust and influence effectively.
• High attention to detail with proven organisational skills and accuracy in data management.
• Resilient and adaptable, able to prioritise and problem‑solve under pressure.
• Team‑oriented with a proactive approach to achieving goals and supporting continuous improvement.

There is no such thing as the perfect candidate, so if you think you have what it takes but don’t necessarily meet every single point on the list above, please still get in touch. We’d love to have a chat and see if you could be a great fit.

As a company we’re passionate about what we do and the citizens we serve. If you share our goal of championing technology in public services, Civica is the right place for you to unlock your best self, grow your career and make a real difference.

• 25 days annual leave + bank holidays – plus the option to buy up to 10 extra days!
• Days of Difference – up to 3 extra days off for volunteering.

• Pension contributions – 5% employer match to support your future.
• Income protection – up to 75% salary cover for long‑term illness.
• Life assurance – 4× salary tax‑free lump sum.
• Critical illness cover – £25,000 lump sum (extendable to dependents).

• Private medical insurance – fast access to private healthcare.
• Health cash plan – claim back physio, therapies & more.
• Dental insurance – cover for routine & emergency care.
• Affinity groups – join employee‑led communities.
• Bounty bonus – refer a friend & get rewarded.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.