Technical Support Consultant DACH

Technical Support Consultant DACH (m/f/d)

Permanent employee, Full-time
• NL | Amersfoort – Recruit Now

Ensure that our DACH‑customers can rely on our recruitment software every day by solving technical challenges clearly, quickly and professionally. As a Technical Support Consultant, you are the internal representative of our customers within Recruit Now. You know our software in and out and ensure that all technical and functional questions about our products Cockpit and Cockpit X are handled accurately, professionally and with care.

You are responsible for first‑ and second‑line support and take ownership of customer issues from start to finish. Most customer contact runs through our Jira Service Desk, but when urgency is high or clarification is needed, you communicate directly with customers by phone. Managing expectations clearly and transparently is a crucial part of your role.

You’ll join our Customer Success DACH team, a newly formed and growing team within Recruit Now. Currently the team consists of two Customer Success Consultants and a Customer Success Lead DACH. From implementation and configuration to support and training, everyone contributes their expertise to ensure happy and successful customers in the DACH region.

We are building cutting‑edge online recruitment technology entirely in‑house. Our mission is a world where everyone can find work they truly enjoy. In 2023, Recruit Now became part of zvoove, the European market leader in SaaS solutions for staffing and cleaning companies – giving us the opportunity to collaborate internationally, share knowledge and continue developing together.

Feel free to email Marleen van Ekeren (marleen.van.ekeren) for more information about the role.

• Processing and solving support tickets in a structured and proactive way
• Contacting customers by phone when deeper explanation or alignment is required
• Contributing to internal documentation and sharing knowledge on recurring issues, bottlenecks and (usage) improvement opportunities
• Escalating complex issues to Product Development while retaining ownership of customer communication
• Supporting software releases and assisting with customer roll‑outs

You care about customer experience and feel responsible for delivering reliable, high‑quality support. This means that you listen carefully, ask the right questions and stay calm when issues become complex. You take responsibility, follow through and don’t settle for incomplete or unclear solutions. You communicate clearly and empathetically, both with customers and colleagues, and you know how to explain technical topics in an understandable way.

You are organised, pragmatic and able to prioritise effectively, even when multiple tickets are competing for attention.

• MBO degree or equivalent
• At least 2 years of experience in a technical support role within a software or SaaS environment
• Experience with troubleshooting and technical analysis
• Strong communication skills in German (spoken and written)
• Working proficiency in English
• Experience with Jira Service Desk or similar tools is a plus

Salary:
Between €2,500 and €3,500 gross per month (based on 40 hours), depending on your knowledge and experience.

Additional benefits: 24 vacation days, 8% holiday allowance, travel and home‑working reimbursement, and a personal development budget.

Flexible working:
Work in the way that suits you best, from the office or from home, between 07:30 and 19:30, but at least three days in the office.

Workplace: A well‑equipped office setup and everything you need to work comfortably from home.

For fun:
Team outings, an annual BBQ, vitality week, table tennis and a delicious lunch every day.

Development:
Continuous focus on growth through knowledge sessions, training, studies and our e‑learning platform.