Customer Support​/Sales Representative

Inside Customer Support/Sales Representative
American Fork, Utah

This role is ideal for someone who enjoys helping customers, answering questions, and keeping orders moving smoothly. You'll be assisting walk-in customers and supporting the outside sales team by processing orders, providing product information, and ensuring customers get what they need.

Experience in construction, building materials, or window products is strongly preferred, as this role involves helping customers understand product options and specifications. However, we are willing to train the right person who is eager to learn.

This is a stable, in-house role focused on customer support and teamwork, not commission driven or cold call sales.

If this role aligns with your experience and interests, we encourage you to apply. We look forward to reviewing your application.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer service primarily to retail customers, via walk-in, telephone or email, including assisting with customer inquiries on product selection, pricing, availability, refunds/exchanges requiring a working knowledge of company products, procedures and practices.

Actively engages in selling company products/services and related items. Provides material estimates and quotes for small packages (stairs, decks, fences, sheds, etc.).

Enters orders into system and schedules delivery of products.

Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

Participates in coordinating and conducting customer workshops.

Handles and resolves simple customer complaints and forwards more complex issues to more senior staff for resolution.

Assists with store housekeeping, signage, stocking, inventory control, and other related activities.

Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.

Other duties may be assigned.

MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or General Education Degree (GED) and six (6) months sales-related experience; or equivalent combination of education and experience.

COMPETENCIES

Knowledge of company products, competitor's products and company standards
Knowledge of company product pricing, discount and estimating formulas and guidelines
Good verbal and written communication skills
Demonstrates strong detail orientation skills
Strong customer service skills
Knowledge of basic sales techniques, concepts and the ability to influence and persuade
Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program
Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Standing or walking for 80% of the day. Stooping and kneeling throughout the day.
Occasionally will use hand tools, saws, forklift, pallet jack to assist customers.
Reaching-extending the hand(s) and arm(s) in any direction.

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