Showroom Lead

We’re a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands‑on problem solving, continuous improvement, and pride in what we build – literally.

As the Showroom Lead, you’ll be the primary point of contact for customers across phone, email, and walk‑ins in our American Fork showroom. You’ll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.

• Serve as the first point of contact for phone, email, and walk‑in customers.
• Answer product questions and support orders, shipping, returns, and troubleshooting.
• Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
• Coordinate with warehouse and logistics on shipments and order issues.
• Track and manage customer tickets in Hub Spot, Ring Central, and other tools.
• Keep the showroom organized, presentable, and customer‑ready.
• Document customer questions and trends to support training and FAQs.
• Contribute to improving processes, the help desk, and customer resources.

• Experience in customer service, reception, inside sales, or a similar role.
• Strong organization, follow‑through, and attention to detail.
• Clear verbal and written communication skills.
• Comfort learning building‑product basics and explaining them to customers.
• Proficiency with email, phone systems, and CRM tools.
• A steady, solutions‑oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.

You’ll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect – where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American‑made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.