Customer Onboarding Product Manager; SaaS

As an Onboarding Product Manager, you will lead strategy, design, and execution of onboarding and early‑experience flows across technical Dental Practice Management Solutions products. This role blends product leadership, cross‑functional execution, and customer‑centric measurement to drive high‑impact onboarding experiences that maximize engagement, conversion, retention, and long‑term value for Henry Schein One customers.

This position will be hybrid in our American Fork, UT office 2 days per week, however we are open to remote in the United States for highly qualified candidates.

• Define and drive the vision and strategy for onboarding experiences that delight new users and rapidly orient them to product value
• Oversee the full acquisition funnel – from awareness to activation – optimizing for conversion, engagement, and first‑time user success
• Partner with design, engineering, analytics, and customer success teams to remove friction and deliver frictionless account creation, setup, and activation journeys

• Build, communicate, and own a coherent product roadmap for onboarding and related product surfaces
• Align onboarding goals with broader organizational OKRs, ensuring linkage between early experiences and downstream retention or revenue metrics
• Lead discovery work to identify high‑leverage opportunities, validate hypotheses with users and data, and define clear success metrics for new features

• Partner closely with engineering and technical architecture teams to define scalable components, reusable services, APIs, and onboarding systems that support current and future product lines
• Integrate onboarding with broader platform strategy, including personalized UI/UX, dynamic content surfaces, and real‑time guidance systems

• Use quantitative and qualitative insights to monitor onboarding performance – funnel conversion rates, time‑to‑value metrics, feature adoption, and drop‑off points
• Lead experimentation and A/B testing to validate improvements and iterate toward measurable gains in user outcomes

• Be a central storyteller and facilitator across functions: marketing (acquisition messaging), analytics (measurement and insights), UX/design (experience coherence), and engineering (delivery)
• Act as the product advocate, ensuring that user needs and product priorities are clearly understood and aligned across stakeholders
• Support, mentor, and grow junior product managers and cross‑functional contributors focused on onboarding or early‑customer experiences
• Foster a culture of customer empathy, rapid iteration, learning from failure, and data‑informed decision‑making

• Product
  
  Experience:
  
  4+ years in product management or related functions
• Technical fluency: Comfortable with technical teams, understanding architectures, APIs, integrations, and platform considerations
• Data literacy: Skilled with product analytics tools to interpret user behavior and inform decisions.
• User‑centered mindset: Expertise in customer journey mapping, UX best practices, and reducing friction in multi‑step flows
• Cross‑functional leadership: Proven ability to align and influence engineering, design, marketing, and business partners
• Experimentation & MVP mindset: Builds hypotheses, defines lean MVPs, and iteratively improves based on hard metrics

• Excellent understanding of user onboarding, activation, or early experience flows preferred
• Prior experience in healthcare tech a plus, but not required

The posted range for this position is $100,000 - $130,000 which is the expected starting salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

This position is eligible for a bonus target not reflected in the range.

• A great place to work with fantastic people
• A career in the healthcare technology industry, with the ability to grow and realize…