Strategic Customer Success Manager

Strategic Customer Success Manager page is loaded## Strategic Customer Success Manager locations:
American Fork, Utahtime type:
Full time posted on:
Posted Yesterday job requisition :
JR100165
** ABOUT LVT
** is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.tion

where you can make an immediate impact, Live View Technologies is the place for you!
** ABOUT THIS ROLE
** As a Strategic Customer Success Manager at LVT, you will be responsible for developing and maintaining loyal and lasting relationships with customers. It will be your job to make sure they are well taken care of and satisfied with the services and products they are receiving. If they are not satisfied, you will need to be able to improve upon any areas where they might have problems with the services or products.

It will be your responsibility to ensure customer satisfaction, as you lead technical support to Live View's customers. This position is key to the continuing success of Live View Technologies, one of the most up-and-coming firms in the West.
** RESPONSIBILITIES
* ** Customer Relationship Management:
Develop and maintain strong, strategic partnerships with key stakeholders across client organizations, serving as the central point of contact responsible for managing all inquiries, concerns, and ensuring overall customer success and satisfaction.
* Onboarding and Implementation:
Drive client time-to-value by collaborating with internal teams to facilitate a smooth, efficient onboarding. Provide hands-on guidance and support throughout the implementation phase to ensure enterprise customers quickly adopt and fully utilize Live View Technologies' solutions.
* Training and

Education:

Act as a product expert, leading comprehensive training sessions to ensure clients understand and leverage the full potential of our technology. Regularly communicate new features, updates, and industry best practices to continuously optimize the client's use and maximize the ROI of LVT’s  solutions.
* Account Health Monitoring:
Ensure high customer retention by proactively monitoring accounts to address potential issues quickly, escalating and collaborating effectively with the Technical Support team for the prompt resolution of all technical challenges.
* Renewal Management:
Manage the full renewal cycle, partnering with the sales team to secure timely contract extensions. Strategically leverage product usage data and customer success metrics to identify and transition high-potential accounts for upsell and cross-sell opportunities.
* Feedback Collection:
Manage the customer feedback loop, systematically collecting, analyzing, and communicating insights to inform the product roadmap. Act as a dedicated internal advocate for customer needs, ensuring product enhancements and feature development directly address real-world pain points and contribute to overall solution value.
** QUALIFICATIONS
* ** Bachelor's degree in Business, Marketing, or a related field.
* Proven experience in a customer success or account management role, preferably in the enterprise technology sector.
* Strong understanding of video surveillance, analytics, or related technologies.
* Excellent communication and interpersonal skills.
* Ability to analyze data and derive actionable insights.
* Proactive problem-solving skills and a customer-centric mindset.
* Travel: 30% requirement, planning and execution of Executive Business Reviews
* Book Management: 10+ strategic accounts (Average ARR 1

Million+)
* Team Coordination:

Ability to drive team collaboration, act as primary interface between customer and LVT
* Executive-Level Presence:
Ability to effectively present internal and external executives (c-suite)
**** WHY JOIN US
***** Founder-led and employee-driven company
* The opportunity to build a…