Customer Success Manager CSM Georgia

Customer Success Manager (CSM) - Georgia

• Full-time
• Department:
  Full Time

You Science® is the leading technology provider dedicated to solving the skills gap crisis for students and employers. Its end-to-end platform, You Science® Brightpath, connects education with career applications designed to help students unlock their potential for future pathways. You Science leverages proven research, artificial intelligence, and industry input to help individuals identify their natural talents, validate their skills and knowledge, and get matched with real‑world educational and career pathways in high‑demand occupations.

You Science is the preferred choice of individuals, parents, educators, and counselors to guide and support educational and career pathways, currently serving more than 13,400 educational institutions, 5,000 employers, and 4.1 million unique customers.

As the dedicated You Science Customer Success Manager for our state contract with Georgia, you will support our GA clients throughout their customer journey by delivering value and focusing on customer adoption. You will represent the voice of the customer and work closely with Sales, Support, Product, L&D, and Marketing to ensure your clients’ needs are met. You will advise clients on how to get the most value from our products according to their unique requirements and identify unmet needs that present opportunities for additional resources and engagement.

This position reports to the Vice President of Customer Success.

This position is remote. Time zone preference is EST or CST because this position will be working EST hours. Some travel to Georgia for conferences and on-site training is required (