Access Representative – American Canyon

Access Representative I – American Canyon

This content has been archived. It may no longer be relevant

POSITION TITLE: Access Representative I

DEPARTMENT: Medical

REPORTS TO

TITLE:

Access Supervisor

DLSE/FLSA STATUS: ( ) ____Exempt/Salaried position _X__Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES ( does this position have direct reports ): YES NO

LOCATION: American Canyon, CA

PAY RANGE: $23.77 to $29.05/hr, depending on years of experience

SCHEDULE: Monday to Friday, 12pm to 6pm (0.75 FTE)

About Communi Care+OLE

Established in 2023, Communi Care+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and Communi Care Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, Communi Care+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% employer match with employee 4% Contribution 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW:

The Access Representative I works under the Access Supervisor with a team of administrative, clinical and program staff members to perform a variety of patient services responsibilities. The Access Representative I is responsible for greeting patients in person or on the phone and driving a positive patient customer service experience. The Access Representative will maintain a safe and clean reception area by complying with procedures, rules, and regulations and will also be responsible for maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience.

Communi Care+OLE encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

*** The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned. Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may be requested). Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason.

***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education:
  
  High School Diploma or General Education Degree required.
• Experience/Lived
  
  Experience:
  
  Entry level position; one year of experience in a healthcare setting preferred.
• Special Skills/Training:
• Bilingual strongly preferred English/Spanish/Russian/Dari/Punjabi/ Vietnamese).
• Must certify and remain current in CPR certification.
• Strong analytical and problem-solving skills and attention to detail required.
• Data entry skills, Microsoft Office, and Electronic Health Record system…