Product Health Tech

Product Health Technician

Warren Equipment Company is seeking a skilled Product Health Technician to perform critical repairs and maintenance on our product line. The role focuses on ensuring optimal performance through diagnostics, troubleshooting, and comprehensive service.

• Complete assigned jobs and tasks to meet flat rate times and re‑do metrics.
• Work safely and follow all WCAT safety policies and procedures.
• Complete related paperwork and access databases required to finish jobs (work order, parts order, JSA, DBS, SIS web, STW) accurately and on time.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Diagnose and troubleshoot problems, give recommendations for repairs, and perform all critical machine and engine repairs and adjustments.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis procedures to determine proper diagnosis.
• Perform safety and priority service letters issued by Caterpillar and/or other manufacturers, inspections required in our Planned Maintenance Program, and installation and repair of Product Link units.

• High school diploma or GED; 3–5 years of related experience and/or testing or an equivalent education/experience mix.
• Associate’s degree/certification in diesel technology or a similar mechanical discipline (preferred).
• Certification and/or experience in air‑condition and brakes.
• Clean driving record and CDL for field assignments; must be at least 21 to operate field vehicle.
• Specific CAT product knowledge of diesel, electrical, electronic, hydraulic, mechanical and pneumatic systems and components.
• General knowledge of hand tools, air tools, precision measuring tools and instruments, diagnostic software, cranes and rigging equipment.
• Ability to provide accurate quotes and pricing estimates to the customer.
• May require completion of a DOT physical and/or MSHA certification.
• Successfully completed Work Steps assessment and all level II foundational assessment tests.

• We treat business with care and have fun doing it!
• Comprehensive benefits package: health, dental, vision, life and more.
• Opportunity to work with awesome people in a supportive culture.

The work environment is representative of those encountered while performing essential job functions. Reasonable accommodations may be made for individuals with disabilities.

Required travel up to 75%; this position may require overnight travel.

This position is considered a safety‑sensitive role.

The job description is subject to change by the employer as needs and requirements evolve.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor (https://(Use the "Apply for this Job" box below).).