Truck Service Advisor

Job Summary

As a Truck Service Advisor I at Travel Centers of America, you will provide first‑rate service to customers by leveraging your extensive knowledge of the products we sell and the services we provide. The role focuses on writing work orders, suggestive selling, and handling over‑the‑counter (OTC) transactions while ensuring every traveler returns to the road better than they came.

• Work in a fun, trusting environment focused on providing great service and exceeding customer expectations.
• Write, detail, and process work orders and OTC transactions; properly write up an ETA work order and secure purchase orders.
• Source parts from outside vendors and coordinate delivery.
• Prepare end‑of‑shift drop and shift report; understand various payment types.
• Ensure the cleanliness of service counters, showroom, and customer restrooms.
• Maintain the safety of both customers and team members.

• Dedicated individual who works well with others and is excited to be part of our team.
• High School Diploma or GED.
• Good verbal and written communication skills.
• Previous cashier and customer service experience; experience in repair or parts shop preferred.
• Strong suggestive selling skills.
• Basic computer skills.
• Ability to work flexible hours including nights, weekends, and some holidays in interior and exterior conditions.
• A valid driver’s license.

• Competitive wages.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• On‑site meal discounts.
• A wide variety of discounts on technology, travel, food, and fuel.
• Opportunity for growth and advancement with company‑paid training.

Travel Centers of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state, or local law.

At Travel Centers of America, we invite everyone to make themselves at home.

The role requires standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs. Occasionally, the employee is required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. All performed with or without a reasonable accommodation.

The employee may be exposed to outdoor elements in all seasons. The employee may also be exposed to fumes and particles, moving mechanical parts, vibration, and noise level can be loud  employee may be exposed to dirt, dust, grime, grease, oil, gas, high‑concentrated cleaning solutions, etc.

This job description may not list all duties for this position. The incumbent may be asked to perform other duties TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.