SSVF Intake Coordinator Lubbock​/Amarillo Region

Overview

The SSVF Intake Coordinator will learn and fully understand SSVF eligibility criteria to conduct screenings for Veterans to enter the SSVF program. The SSVF Intake Coordinator is responsible for:

• monitoring the SSVF hotline to ensure any calls missed are returned in a timely manner;
• collecting all documents needed to determine client eligibility and enrollment in an efficient manner;
• participating in weekly case staffing meetings with the team to certify veteran eligibility and assign them to a housing case manager for services;
• participating in case conferencing with case managers;
• maintaining a local resources and referrals list; and linking Veterans with appropriate community supports.
• maintaining all records of communication and accurately entering data into multiple databases.
• cultivating positive relationships with internal and external partners.
• working with and interacting with Veterans from a variety of ethnic, cultural, and economic backgrounds, adhering to the agency guarantee to provide everyone with “unconditional acceptance, respect, and positive regard.”