Regional Service Manager CE Western

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #We Are1

Kirby Smith family!

Responsible for the efficient and profitable operation of the Western Region Service departments. Leads and coaches all branch Service Managers in Abilene, Amarillo, Lubbock, and Odessa, TX. Advises and makes recommendations for changes and/or process improvement to the VP of Product Support.

• Above-Average Industry Pay
• Comprehensive Benefits Package (including Medical/Dental/Vision)
• 401K Plans with Company Match
• Generous PTO Package/Paid Holidays
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-Owned and Operated
• Health and Wellness

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Supports and maintains a clean and safe work environment in conjunction with our Safety Manager
• Develops annual goals and objectives for the assigned Service departments to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
• Regularly reviews the performance of department metrics financially and operationally to understand where opportunities for improvement exist
• Develops Standard Operating Procedures (in conjunction with VP and other Regional Service Managers) to ensure that all branches are conducting business in a uniform and consistent manner
• Monitors and tracks all OEM factory campaigns to ensure KSMI achieves a 100% completion rate for all mandatory campaigns
• Develops relationships with represented manufacturers to collaborate in support efforts
• Works in conjunction with our Training department to ensure that all technicians are receiving the proper training, to guarantee they are current with the products we sell and service
• Works with individual Service Managers to develop capital expenditure needs on an annual basis to be submitted to senior management for review and approval
• Works with Branch Operations Managers as needed to resolve issues, develop individual service support plans for customers, rental department, and used equipment
• Promotes good inter-department relationships at the local branch as well as with other company facilities and departments
• Works directly with the Branch Service Manager and customers to resolve disputes or concerns in a timely and professional manner
• Works with Branch Service Manager and Product Service Managers to identify technician and shop tooling needs
• Works with Branch Service Managers and Product Service Managers to identify hiring needs and interview potential technicians
• Works with individual Service Managers to ensure department operation matrices are achieved, such as work in progress (WIP), invoicing, technician efficiency, warranty, etc.
• Ensures that appropriate communications take place throughout the locations by conducting regular team meetings, one on one meetings, encouraging an open-door policy, and proactively seeking feedback from team members
• Performs other job‑related duties as assigned
• Ensures consistent and reliable on‑site attendance

• Bachelor's Degree or equivalent
• Five (5) years of experience with a multi‑branch, heavy equipment dealership, or related industry
• Exceptional Interpersonal skills and excellent communication skills
• Adept at organizing, planning, and task completion to manage a high volume of department paperwork

• Lift and carry up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors
• Able to sit for long periods
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE

This position is considered a safety-sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.